Baroda Global Shared Services Operations Manager Interview Questions and Answers

Team handling refers to managing and leading a group of individuals towards achieving a common goal.

• It involves assigning tasks and responsibilities to team members

• Providing guidance and support to team members

• Encouraging collaboration and communication among team members

• Monitoring team performance and providing feedback

• Motivating and inspiring team members to achieve their best

• Examples include managing a sales team, l...read more

Banking collections is the process of recovering unpaid debts from customers who have taken loans or credit from a bank.

• It involves contacting customers who have defaulted on their payments and negotiating repayment plans.

• The collections team may use various methods such as phone calls, emails, and letters to communicate with customers.

• The goal is to recover as much of the outstanding debt as possible while maintaining...read more

Targets and achievements depend on the specific goals and objectives of the company.

• Targets should be specific, measurable, achievable, relevant, and time-bound (SMART).

• Achievements should be evaluated regularly to ensure progress towards goals.

• Targets and achievements may include improving efficiency, reducing costs, increasing revenue, improving customer satisfaction, and enhancing employee engagement.

• Examples of tar...read more

Attrition and shrinkage can be controlled by implementing effective retention strategies and optimizing workforce management.

• Conducting regular employee engagement surveys to identify and address issues

• Offering competitive compensation and benefits packages

• Providing opportunities for career growth and development

• Implementing flexible scheduling and work arrangements

• Monitoring and analyzing workforce data to identify tr...read more

Looking for better career opportunities and personal growth

• Seeking new challenges and experiences

• Desire to work in a different environment

• Opportunity for career advancement

• Personal reasons such as family or lifestyle changes

• Better work-life balance

• Example: Current location lacks job opportunities in desired field

I plan to stay with the organization for the long term.

• I am committed to the company's mission and values.

• I am excited about the growth opportunities within the organization.

• I am looking for a long-term career and stability.

• I am open to learning and developing new skills to contribute to the company's success.