Barclays Shared Services Customer Service Executive Interview Questions and Answers for Freshers

I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.

• Managed project timeline and budget

• Collaborated with IT department to customize software

• Trained customer service team on new system

• Conducted user testing and gathered feedback

• Implemented system updates based on feedback

Developed a customer feedback system to improve service quality

• Implemented a survey tool to collect feedback from customers

• Analyzed feedback data to identify areas for improvement

• Collaborated with cross-functional teams to implement changes based on feedback

• Measured customer satisfaction levels before and after implementation

In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.

• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up ...read more

CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.

• CTC includes basic salary, allowances, bonuses, and benefits.

• For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

• Expectations refer to the salary or compensation you anticipate receiving in a new role.

• For instance, if you expect a CTC of $70,000, it should align with your

I am willing to work diligently, adapt to different situations, and go above and beyond to provide excellent customer service.

• I am willing to work flexible hours to accommodate customer needs.

• I am open to learning new skills and technologies to improve customer satisfaction.

• I am committed to resolving customer issues in a timely and efficient manner.

• I am willing to collaborate with team members to ensure a positive cus...read more

I am a dedicated customer service executive with a passion for problem-solving and a knack for building strong relationships with clients.

• I have over 5 years of experience in customer service roles, where I have honed my communication and conflict resolution skills.

• I am known for my ability to remain calm under pressure and handle difficult situations with professionalism.

• I believe in going above and beyond to ensure c...read more