Bank of America Senior QA Analyst Interview Questions and Answers

Q1. Abut autmatin framewrk ,Have I wrked in perfrmance testing
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Q2. Scenari based questins
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Q1. Sql queries for join
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Q1. Write xpath for pattern match
Ans. 
XPath for pattern match is used to locate elements based on a specific pattern.
• Use 'contains()' function to match a partial text within an element

• Use 'starts-with()' function to match the beginning of a text within an element

• Use 'ends-with()' function to match the end of a text within an element
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They ask logical reasoning

Q1. They ask reverse of a string and sort them
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Q1. They ask about my projects and leetcode streaks
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Q1. Tell me introduce yourself
Ans. Hi, My name is Deep Naskar, I belong to Howrah, West Bengal. I am a quality assurance professional with 2years Experience  in BPO industry, I completed my Secondary Examination in 2015 then completed higher secondary examination in 2018 post that I took admission in ITI and completed in 2018. Coming to my skills, I am well versed with MS excel, MS WORD and Google sheets, MS PowerPoint and outlook functions. My strength...read more
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Q2. What is the job rool of a QA
Ans. The job rool of a qa is to evaluate the process transactions which is being done by the advisors. sharing feedback with the advisors best on the evaluation of those transactions if there is any error. Sharing process lavel insights for improvement of the process and rich client experience These are basic QA job roles.
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Q3. What are the steps you took to improve the CSAT of your previous process?
Ans. 
I implemented several steps to improve the CSAT of my previous process.
• Conducted thorough analysis of customer feedback

• Identified common pain points and areas of improvement

• Collaborated with cross-functional teams to implement necessary changes

• Implemented regular training sessions for support agents

• Introduced automated testing to ensure product quality

• Established a proactive approach to customer support
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Q4. How are you used to DAST analysis?
Ans. 
DAST analysis involves using dynamic testing techniques to identify vulnerabilities in a software application.
• DAST stands for Dynamic Application Security Testing.

• It involves analyzing an application while it is running to identify security vulnerabilities.

• DAST tools simulate attacks on the application to identify weaknesses.

• Common DAST techniques include fuzz testing, penetration testing, and vulnerability scanning.

• DA...read more
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Q5. How do you provide your feedback?
Ans. I used to share the feedback by following the sandwich method. ‌Firstly I told them what good things they have done in the call, then I share them the observation of what they have done wrong in the call and how that can be rectified.
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Q1. Manual testing , automation
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Q2. Sql question and test cases and planning SDLC
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Q1. Why should we hire you?
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Coding test was average and not difficult

Q1. Technical round was lengthy, Interviewer seemed to accept only the answers he was expecting
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