Bajaj Motors Service Advisor Interview Questions and Answers

What is the next day paln to achive more and more bikes to come in our workshop.

How to complete the our workshop assignment and good service provide the customers ....

Q1. How can you make estimate for damaged or accidental vehicle?
Ans. 
To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.
• Assess the visible damage on the vehicle

• Inspect the affected parts thoroughly

• Consider the cost of replacement or repair for damaged parts

• Factor in the cost of labor and additional expenses

• Use industry-standard estimating s...read more
Answered by AI
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Q2. What is the SCP of service?
Ans. 
SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.
• SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.

• It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.

• SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...read more
Answered by AI
View 1 more answer
Q3. Who is process owner of appointment scheduling?
Ans. 
The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.
• The process owner is responsible for overseeing the entire appointment scheduling process.

• They ensure that appointments are scheduled efficiently and effectively.

• They may also be responsible for managing the appointment scheduling software or system.

• The process owner collaborates with the service advisors and technici...read more
Answered by AI
View 1 more answer
Q4. How many characters in vehicle identification number?
Ans. 
A vehicle identification number (VIN) typically consists of 17 characters.
• A VIN is a unique code assigned to each vehicle.

• It is used to identify the make, model, and year of a vehicle.

• The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.

• The characters in a VIN can include both letters and numbers.

• An example of a VIN is 1HGCM82633A123456.
Answered by AI
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Q5. What are the types of gear box?
Ans. 
There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.
• Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.

• Automatic gearbox: Shifts gears automatically without the need for manual intervention.

• Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.

• Dual-clutch transmission (DCT): Utilize...read more
Answered by AI
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Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Why should we hire you?
Add your answer
Q5. Why are you looking for a change?
Add your answer
Q6. Where do you see yourself in 5 years?
Add your answer
Q7. What are your strengths and weaknesses?
Add your answer
Q8. Tell me about yourself.
Add your answer

Q1. What is the base process of business.
Ans. 
The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.
• Identify customer needs and preferences

• Develop products or services to meet those needs

• Create a marketing and sales strategy

• Deliver the products or services to customers

• Provide customer support and after-sales service
Answered by AI
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Q1. What is the role of service advisor
Ans. A service advisor attends the vehicle coming in workshop. Give Technical advise , make job cards and try to sell value added service and reach the labour target .
Answered Anonymously
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What is the next day paln to achive more and more bikes to come in our workshop.

How to complete the our workshop assignment and good service provide the customers ....

Q1. About yourself? About study? Best subject? Aptitude Questions? Marketing Questions? Basic Mechanical Engineering Questions?
Add your answer
Q2. About Automobile
Add your answer
Q3. Basic knowledge of Automobile
Add your answer
Q4. Basic knowledge of machinery
Add your answer
Q5. Basic knowledge of customer handling
Add your answer

Q1. How can you make estimate for damaged or accidental vehicle?
Ans. 
To make an estimate for a damaged or accidental vehicle, assess the visible damage, inspect the affected parts, consider the cost of replacement or repair, and factor in labor and additional expenses.
• Assess the visible damage on the vehicle

• Inspect the affected parts thoroughly

• Consider the cost of replacement or repair for damaged parts

• Factor in the cost of labor and additional expenses

• Use industry-standard estimating s...read more
Answered by AI
View 3 more answers
Q2. What is the SCP of service?
Ans. 
SCP stands for Service Check Point, which is a systematic process to ensure quality service delivery.
• SCP is a set of guidelines and checkpoints that service advisors follow to ensure customer satisfaction.

• It includes steps like greeting the customer, understanding their needs, providing accurate information, and resolving issues.

• SCP helps service advisors maintain consistency, efficiency, and professionalism in their i...read more
Answered by AI
View 1 more answer
Q3. Who is process owner of appointment scheduling?
Ans. 
The process owner of appointment scheduling is typically the Service Manager or the Operations Manager.
• The process owner is responsible for overseeing the entire appointment scheduling process.

• They ensure that appointments are scheduled efficiently and effectively.

• They may also be responsible for managing the appointment scheduling software or system.

• The process owner collaborates with the service advisors and technici...read more
Answered by AI
View 1 more answer
Q4. How many characters in vehicle identification number?
Ans. 
A vehicle identification number (VIN) typically consists of 17 characters.
• A VIN is a unique code assigned to each vehicle.

• It is used to identify the make, model, and year of a vehicle.

• The VIN can also provide information about the vehicle's country of origin, manufacturer, and other details.

• The characters in a VIN can include both letters and numbers.

• An example of a VIN is 1HGCM82633A123456.
Answered by AI
View 1 more answer
Q5. What are the types of gear box?
Ans. 
There are several types of gearboxes, including manual, automatic, continuously variable, and dual-clutch.
• Manual gearbox: Requires the driver to manually shift gears using a clutch pedal.

• Automatic gearbox: Shifts gears automatically without the need for manual intervention.

• Continuously variable transmission (CVT): Provides an infinite number of gear ratios for smooth acceleration.

• Dual-clutch transmission (DCT): Utilize...read more
Answered by AI
View 1 more answer

Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Why should we hire you?
Add your answer
Q5. Why are you looking for a change?
Add your answer
Q6. Where do you see yourself in 5 years?
Add your answer
Q7. What are your strengths and weaknesses?
Add your answer
Q8. Tell me about yourself.
Add your answer

Q1. What is the base process of business.
Ans. 
The base process of business involves identifying customer needs, creating products or services to meet those needs, and delivering them to customers.
• Identify customer needs and preferences

• Develop products or services to meet those needs

• Create a marketing and sales strategy

• Deliver the products or services to customers

• Provide customer support and after-sales service
Answered by AI
View 1 more answer

About the vehicle amd how to handle customer services

How to handling customer complain about her vehicle