AU Small Finance Bank Transaction Processing Officer Interview Questions and Answers

Aptitude test general nowledge numeric ability calculation cash counting

Q1. How to handle cash and how to handle customer
Ans. 
Handling cash involves accuracy, security, and proper documentation. Handling customers requires good communication and problem-solving skills.
• Count and verify cash accurately to avoid errors

• Follow security protocols to prevent theft or fraud

• Maintain proper documentation of cash transactions

• Provide excellent customer service by being polite and attentive

• Listen actively to customer concerns and address them promptly

• Reso...read more
Answered by AI
View 1 more answer
Q2. How to provide services to the customer
Ans. 
To provide services to the customer, it is important to prioritize their needs, communicate effectively, and ensure prompt and accurate transaction processing.
• Prioritize customer needs and provide personalized assistance

• Communicate clearly and effectively to understand customer requirements

• Ensure prompt and accurate transaction processing

• Offer additional support or guidance if needed

• Provide excellent customer service a
Answered by AI
View 1 more answer