Atyati Technologies Production Support Engineer Interview Questions and Answers

Q1. Jira Administration roles
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Q2. Dashboard configuration
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Q1. Jira project configurations and dashboards
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Q2. Migration of projects from server to cloud
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Migration of projects from server to cloud involves planning, testing, and executing the transfer of data and applications.
• Assess the current server setup and identify all projects and data to be migrated

• Choose a suitable cloud provider and plan the migration process

• Test the migration process with a small project before moving larger ones

• Ensure data security and compliance during the migration

• Update any necessary confi
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Q1. Jira project configuration
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Jira project configuration involves setting up workflows, issue types, fields, permissions, and notifications.
• Define issue types (e.g. bug, task, story)

• Create custom fields to capture specific information

• Set up workflows to define the lifecycle of an issue

• Configure permissions to control who can view and edit issues

• Manage notifications to keep stakeholders informed
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Q2. Migrations
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Aptitude and coding round

Power of imagination topic

Q1. Introduce yourself
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I am a dedicated and experienced Application Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing technical support for various applications

• Proficient in diagnosing and resolving software and hardware issues

• Skilled in analyzing system logs and performance metrics to identify root causes of problems

• Excellent communication skills to effectivel...read more
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Q2. What do you know about the role and responsibilities
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Q1. How to solve the troublshooting in ott
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Troubleshooting in OTT involves identifying and resolving issues related to streaming services.
• Check internet connection and speed

• Verify account credentials and subscription status

• Clear cache and cookies

• Update app or software

• Restart device

• Contact customer support for further assistance
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Q2. Which ott platform you use and what was the problems you face
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I use Netflix and Hulu. The main problem I face is occasional buffering issues.
• I use Netflix for a wide variety of movies and TV shows.

• I use Hulu for current episodes of TV shows.

• Occasional buffering issues can disrupt the viewing experience.
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Q1. Ask about your projects and what language you have learn ( besic question )
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Q2. Are able to travel accros navi mumbai and mumbai region as per client location and shift are compulsary to follow
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Q1. Same quesiton regarding traveling and work in shift
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Great coding test. provided a code base and was asked to find bugs in the code.

Q1. Final HR round discussion to check leadership and team spirit
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Q1. A discussion with manager to check background and basic technical knowledge related to job profile
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Q1. Again a more technical round, more details about myself and experience.Especially my knowledge about linux, server and incident
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Q1. Linux command line and all of my knowledge till date in technical and logical and situation handling questions
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Q2. Gave all of my linux knowledge till that day and was confident and especially they were impressed due to my relaxed and confident nature.
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