AstroTalk Telecalling Executive Interview Questions and Answers

50 question with gk and reasoning mcq

Q1. Introduction and prior exp
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Q1. Question about escalastions and ptoblem sovling
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Q1. Tell me about yourself
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Q2. Some technical questions
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Q1. Tell me about yourself
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Q2. Internship Experience
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Q1. Tell me about yourself
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Q2. Experience required
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Q1. About my till date professional journey
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Q2. How do you prioritize the leads
Ans. 
I prioritize leads based on their potential value, urgency, and fit with our product or service.
• Assess the potential value of each lead in terms of revenue generation

• Consider the urgency of the lead and prioritize those with immediate needs

• Evaluate how well the lead fits with our product or service to determine likelihood of conversion
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Q3. How do you handle the objections
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Q1. How much do you know about Meritto?
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Q2. What is your strategy for upselling and cross-selling
Ans. 
My strategy for upselling and cross-selling involves understanding customer needs, offering relevant products/services, and building strong relationships.
• Identify customer needs and preferences through active listening and asking probing questions

• Recommend additional products/services that complement the customer's initial purchase

• Utilize data analytics to suggest personalized recommendations based on past purchase his...read more
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Q1. Where do you see yourself in 5 years?
Ans. 
I am applying for customer support associate because I want to put myself on a more creative career path .I have a background in customer support associate so I know that I  would be most effective in this firm and also I want to stable in my job 
 
 
 
Answered by Neha Kumari
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Q2. What is your family background?
Ans. 
 There is four members my family including me .I belongs to  middle class family . Where as my father is government teacher and my mother is house wife and my younger brother is studying in college
 
Answered by Neha Kumari
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Q3. What are your salary expectations?
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Q4. Why should we hire you?
Ans. 
You should hire me because I have best skill and two year of experience in customer sapport associate and I can provide you quility of work 
 
 
 
Answered by Neha Kumari
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Q5. What are your strengths and weaknesses?
Ans. 
Talking initiative good communication skills focused  and flexiblity etc all of these are my strength and  insecure to sensitive and easily trusted are my weakness
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Q6. Tell me about yourself.
Ans. 
My name-Neha Kumari I. From bihar and my district is East Champaran . I did complete my  graduation from Bhimrao Ambedkar University muzaffarpur. I am self-motivated and hard working person , and my short trem goal ek to get a job in reported compony and my long term goal is to achieved a good position where I can bulit my career . Talking to hobbies , my hobbies are communicate with new people and talking to my e...read more
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Q7. What is the customer support associate
Ans. 
A customer support associate is a professional who provides assistance and resolves issues for customers.
• Customer support associates are responsible for addressing customer inquiries and concerns.

• They provide information about products or services and help customers troubleshoot problems.

• They may communicate with customers through various channels such as phone, email, or live chat.

• Customer support associates strive to...read more
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Q8. Why do you want to work as customer support associate
Ans. 
You'll be helping customers solve a variety of different problems, which could have a huge impact on their personal or professional life. Your ability to empathize and wield social skills will be critical to build rapport with customers and get the information you need to help them
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Q9. You have another experience
Ans. 
No I don't have any experience other than that
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Q1. What do you want in your life
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Q2. Tell me about your self
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