Arohan Financial Services Senior Executive Interview Questions and Answers for Experienced

How to handling customer?

Q1. How to work npa bucket
Ans. 
Working the NPA bucket involves effectively managing and recovering non-performing assets.
• Identify and prioritize non-performing assets

• Develop and implement strategies for recovery

• Monitor and track progress regularly

• Utilize legal and collection resources when necessary

• Maintain strong communication with borrowers

• Analyze root causes of non-performing assets and address them

• Collaborate with internal teams and external age...read more
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Almost normal questions asking to me and sales & marketing oriented questions and language properly

Q1. 1. Shelf introduction 2. Who are referred this job 3. How to get in the work culture 4. Ask some muthoot finance benifits
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Q2. Almost normal questions
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Q1. Which is you current copany?
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Q2. What is your current CTC?
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Q1. What is customer service?
Ans. 
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
• Involves understanding customer needs and expectations.

• Effective communication is key; for example, responding promptly to inquiries.

• Personalization enhances customer experience, like addressing customers by name.

• Problem-solving is crucial; for instance, resolving complaints efficiently.

• Building rela...read more
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Q2. How do you prioritize your work?
Ans. 
I prioritize my work by assessing urgency, impact, and aligning with strategic goals to ensure effective resource allocation.
• Assess urgency: I categorize tasks based on deadlines, ensuring critical projects are completed first. For example, I prioritize client deliverables due next week over long-term planning.

• Evaluate impact: I consider the potential outcomes of each task. For instance, I focus on initiatives that dri...read more
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Q3. How to sale your products?
Ans. 
Effective sales strategies involve understanding customer needs, building relationships, and leveraging data-driven insights.
• Understand your target audience: Conduct market research to identify customer pain points and preferences.

• Build strong relationships: Engage with customers through personalized communication and follow-ups.

• Leverage digital marketing: Use social media and email campaigns to reach a wider audience ...read more
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Online exam for enter into muthoot fincorp Ltd

Q1. About studies and certificates
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Q2. About past experience and certificates
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Q3. Pastwork place where worked
Ans. 
I have worked at multiple past workplaces, including ABC Company and XYZ Corporation.
• Worked at ABC Company for 5 years in a leadership role

• Managed a team of 20 employees at XYZ Corporation

• Implemented new strategies for efficiency at both companies
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Q1. What about your self
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Q2. Education details
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What u like ur work environment

What u like memories

Q1. What are the key handling process
Ans. 
Key handling processes involve managing access to sensitive information and ensuring security measures are in place.
• Implementing strong authentication methods such as two-factor authentication

• Regularly updating access controls and permissions

• Encrypting sensitive data both in transit and at rest

• Monitoring and auditing access logs for suspicious activity

• Training employees on proper data handling procedures
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Q2. Keys handling in manager and joint consution
Ans. 
Keys handling in manager and joint consution involves managing access to sensitive information and ensuring proper protocols are followed.
• Implement strict access control measures to limit who can access keys

• Regularly rotate keys to minimize the risk of unauthorized access

• Keep a detailed log of key usage and access for auditing purposes

• Train employees on proper key handling procedures to prevent misuse

• Utilize encryption...read more
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