Apollo Tyres Customer Service Engineer Interview Questions and Answers

Q1. What was my dream for great opportunity .
Ans. 
My dream for a great opportunity is to work in a challenging and rewarding customer service role where I can make a positive impact on customers' experiences.
• I aspire to excel in providing exceptional customer service by actively listening to customers' needs and finding effective solutions.

• I dream of being part of a supportive team that values collaboration and continuous learning to enhance customer satisfaction.

• I en...read more
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Q1. Introduce yourself
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Q2. Telling about something within 1 minute
Ans. 
I will tell you about my experience resolving a difficult customer issue in under a minute.
• Listen actively to understand the customer's problem

• Empathize with the customer's frustration

• Offer a solution or escalate to a supervisor if necessary
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One test will be shared should complete it with in the time limit.

English , maths , aptitude

Q1. About previous work , if fresh will ask about study and work
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Q2. How to control warranty
Ans. 
Warranty can be controlled by setting clear terms and conditions, tracking expiration dates, and providing excellent customer service.
• Establish clear terms and conditions for warranty coverage

• Track expiration dates to ensure timely service

• Provide excellent customer service to address warranty claims efficiently

• Implement a system for managing warranty claims and repairs

• Regularly review and update warranty policies to me
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Q3. Do to provide better claim settlement within less time
Ans. 
To provide better claim settlement within less time, we can streamline the claims process, automate repetitive tasks, and improve communication with customers.
• Streamline the claims process by implementing efficient workflows and reducing manual intervention

• Automate repetitive tasks such as data entry and document processing to speed up claim settlement

• Improve communication with customers by providing regular updates on...read more
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Q4. Who to manage manpower
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Work discussion with top management

Q1. HR round for salary
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