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Anthology Senior Support Analyst Interview Questions and Answers

Updated 2 Aug 2024

Anthology Senior Support Analyst Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced Senior Support Analyst with 5+ years in IT support, specializing in troubleshooting and resolving complex technical issues.

    • 5+ years of experience in IT support

    • Specialize in troubleshooting and resolving complex technical issues

    • Proficient in various operating systems and software applications

  • Answered by AI
  • Q2. How much you know about SQL
  • Ans. 

    I have a strong understanding of SQL and have experience writing complex queries.

    • Proficient in writing SQL queries to retrieve, update, and manipulate data

    • Familiar with joins, subqueries, indexes, and stored procedures

    • Experience optimizing queries for performance

    • Knowledge of database design principles

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. How do you send out an email to the clients if they are frustrated.
  • Ans. 

    Acknowledge their frustration, apologize for any inconvenience, offer assistance, provide a solution or next steps, and thank them for their patience.

    • Acknowledge their frustration by expressing empathy and understanding.

    • Apologize for any inconvenience caused by the issue they are facing.

    • Offer assistance by providing options for resolving their frustration.

    • Provide a solution or next steps to address their concerns.

    • Thank...

  • Answered by AI
  • Q2. Write an email for a scenario-based example
  • Ans. 

    Email requesting additional information for troubleshooting a software issue

    • Introduce yourself and your role

    • Briefly explain the issue the user is experiencing

    • Request specific details such as error messages, steps to reproduce the issue, and any recent changes made

    • Provide contact information for further assistance

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Discussed about the shifts
  • Q2. Discussion about the CTC

Skills evaluated in this interview

Senior Support Analyst Interview Questions & Answers

user image Nandhini Devarajan

posted on 18 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2023. There were 4 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basics of SQL examination
Round 2 - Technical 

(1 Question)

  • Q1. Technical discussion in SQL
Round 3 - HR 

(2 Questions)

  • Q1. Previous work experience
  • Q2. Salary discussion
Round 4 - One-on-one 

(1 Question)

  • Q1. Testing my capabilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for the position you apply for and be confident.

Senior Support Analyst Interview Questions Asked at Other Companies

asked in Anthology
Q1. How do you send out an email to the clients if they are frustrate ... read more
Q2. What is blue screen of death, shared drive, outlook issue
asked in Anthology
Q3. Write an email for a scenario-based example
asked in Anthology
Q4. How much you know about SQL
Q5. What is SAP bi bw module

Senior Support Analyst Jobs at Anthology

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Machine Learning Questions
  • Q2. Python coding Questions
Round 2 - Technical 

(1 Question)

  • Q1. Python coding Questions
Round 3 - HR 

(1 Question)

  • Q1. General discussion
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Coding Test 

Codes test file
Aptitude tests will conduct

Round 2 - Aptitude Test 

Basic level will conduct

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction only 3 rounds it's very easy
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Do you know how edtech company work?
  • Ans. 

    Edtech companies provide educational services and products through technology.

    • Edtech companies use technology to deliver educational content and services.

    • They often offer online courses, virtual classrooms, and interactive learning tools.

    • Some examples of popular edtech companies include Coursera, Khan Academy, and Duolingo.

  • Answered by AI
  • Q3. If you selected then how soon you can join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't give interview for in this company for support profile like re tension,inbound otherwise company is good.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Salary discussion and work experience
  • Q2. Expected Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - English fluency is compulsary
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Questions from your bachelor's degree
  • Q2. Questions from mechanical engineering
Round 3 - Technical 

(1 Question)

  • Q1. Questions from your work background

Interview Preparation Tips

Topics to prepare for Skill Lync Technical Support Engineer interview:
  • Biomedical engineering
  • Mechanical Engineering
  • Strength of material
  • Heat Transfer
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Duties and responsibilities of a civil engineer
  • Q2. Mix ratio of cement and explain the process
  • Ans. 

    Mix ratio of cement is the proportion of cement, sand, and water used to make concrete.

    • The most common mix ratio for cement is 1:2:3, which means one part cement, two parts sand, and three parts water.

    • The mix ratio can vary depending on the strength and durability required for the concrete.

    • The process involves mixing the dry ingredients (cement and sand) together, adding water gradually, and mixing until a uniform cons...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - explanation about the current project is required. Questions can be expected from them
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Do not join the company
  • Q2. Do not join the company, they will scam you

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join the company on any condition
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Not to say anything and NA
  • Q2. Not to say anything and NA1
Round 2 - Technical 

(2 Questions)

  • Q1. Not to say anything
  • Q2. Not to say anya

Anthology Interview FAQs

How many rounds are there in Anthology Senior Support Analyst interview?
Anthology interview process usually has 3-4 rounds. The most common rounds in the Anthology interview process are Technical, HR and One-on-one Round.
How to prepare for Anthology Senior Support Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Anthology. The most common topics and skills that interviewers at Anthology expect are Troubleshooting, Data Analysis, CRM, Customer Service and HTML.
What are the top questions asked in Anthology Senior Support Analyst interview?

Some of the top questions asked at the Anthology Senior Support Analyst interview -

  1. How do you send out an email to the clients if they are frustrat...read more
  2. Write an email for a scenario-based exam...read more
  3. How much you know about ...read more

Tell us how to improve this page.

Anthology Senior Support Analyst Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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Anthology Senior Support Analyst Salary
based on 46 salaries
₹4.8 L/yr - ₹8.5 L/yr
41% less than the average Senior Support Analyst Salary in India
View more details

Anthology Senior Support Analyst Reviews and Ratings

based on 5 reviews

3.3/5

Rating in categories

3.0

Skill development

3.7

Work-life balance

2.3

Salary

3.7

Job security

3.7

Company culture

1.4

Promotions

3.5

Work satisfaction

Explore 5 Reviews and Ratings
Senior Support Analyst

Bangalore / Bengaluru

0-2 Yrs

Not Disclosed

Senior Support Analyst

Bangalore / Bengaluru

2-4 Yrs

Not Disclosed

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