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AMPL Manager - CRM Interview Questions and Answers
AMPL Manager - CRM Interview Experiences
1 interview found
Sagarika Jena
Selected
I applied via LinkedIn and was interviewed before Nov 2023. There was 1 interview round.
(3 Questions)
- Q1. Introduction, technical, portal management.
- Q2. How to handle customer complaint nd how to manage with customer satisfaction.
- Ans.
Handle customer complaints by listening, empathizing, resolving issues, and following up for customer satisfaction.
Listen actively to the customer's complaint without interrupting.
Empathize with the customer's situation and show understanding.
Resolve the issue promptly and effectively, offering solutions or compensation if necessary.
Follow up with the customer to ensure their satisfaction and address any further concer...
- Q3. Salary expectation
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