American Express Relationship Officer Interview Questions and Answers

Q1. Can you describe your past experiences?
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Q1. Walk me through you background
Ans. 
I have a strong background in finance and customer relationship management, with experience in managing high net worth clients.
• Bachelor's degree in Finance from XYZ University

• 5+ years of experience in financial services industry

• Managed portfolio of high net worth clients, increasing assets under management by 20%

• Strong track record of building and maintaining client relationships
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Q1. Behavioral skills
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Basic questions like maths

Confidential cannot share topic

Q1. My profile question and experience last job ?
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Q2. Product knowledge
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Q1. Tell us about yourself
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Q2. Why did you leave your previous job?
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Q3. Explain briefly how did you manage your previous role
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Q4. What is the product that you sold mostly in your previous role as Relationship Manager?
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Q5. How did you manage Customer Expectations?
Ans. 
I manage customer expectations by setting clear goals, communicating effectively, and delivering on promises.
• I establish a clear understanding of what the customer wants and needs

• I communicate regularly and honestly about progress and any changes

• I underpromise and overdeliver to exceed expectations

• I handle any issues or concerns promptly and professionally

• I follow up after completion to ensure satisfaction and address ...read more
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Q6. What was your previous CTC ? What is your expected CTC ?
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Q1. They will ask About qualification
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Q2. About any previous experience if have
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There are normal mathematics calculation questions