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American Express Dispute Analyst Interview Questions and Answers
American Express Dispute Analyst Interview Experiences
3 interviews found
Anonymous
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What do you know about Amex?
- Ans.
Amex is a financial services company known for its credit cards and charge cards.
Amex stands for American Express.
It was founded in 1850 and is headquartered in New York City.
Amex offers a variety of credit cards, including rewards cards and travel cards.
It also offers charge cards, which require the balance to be paid in full each month.
Amex is known for its customer service and perks, such as airport lounge access an
- Q2. What is a dispute?
- Ans.
A dispute is a disagreement or argument between two or more parties over a particular issue.
Disputes can arise in various settings such as personal, professional, legal, or political.
They can be resolved through negotiation, mediation, arbitration, or litigation.
Examples of disputes include contract disputes, property disputes, employment disputes, and family disputes.
- Q3. What is the difference between a fraud and a dispute?
- Ans.
Fraud is an intentional act of deception, while a dispute is a disagreement between two parties.
Fraud involves intentional deception, while disputes arise from disagreements between parties.
Fraud is a criminal offense, while disputes can be resolved through negotiation or legal means.
Fraud involves misrepresentation or concealment of information, while disputes involve differences in interpretation or understanding.
Exa...
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. General questions about education and background
Interview Preparation Tips
Expect a basic introduction
But be well coordinated
Don't use fillers and mantain consistent flow
Prepare a rough flowchart of content and sequence
Try coming up with rebuttals here so you expect a question in advance and know what to respond and carry on swiftly
rashima gomber
I appeared for an interview in May 2016.
Interview Questionnaire
2 Questions
- Q1. Introduce yourself?
- Ans.
I am a detail-oriented professional with a background in analyzing and resolving disputes.
Experienced in investigating discrepancies and finding resolutions
Skilled in data analysis and research
Strong communication and negotiation skills
Ability to work under pressure and meet deadlines
- Q2. How well do you understand the profile?
- Ans.
I have a strong understanding of the profile and its requirements.
I have experience in analyzing disputes and resolving conflicts.
I am familiar with relevant laws and regulations related to disputes.
I have strong communication and negotiation skills.
I am detail-oriented and able to investigate issues thoroughly.
I have a track record of successfully managing and resolving disputes in previous roles.
Interview Preparation Tips
Experience: The first round of interview was the HR Round, where basic questions about the profile and detailed introduction about the interviewee were asked.
Tips: Be confident with strong communication skills.
Round: Test
Experience: This first section had 2 questions that were given to test the written communication skills of a candidate. One of them was email writing on a given situation and the second one was Unseen Passage, which included 10 questions that were to be answered basis the passage given.
Second section was the Aptitude Test. This test included 20 questions. All the MCQ based questions given in this section mainly focused on checking the mathematical skills of a candidate.
Third section was the Logical Reasoning which included 20 questions based on simple logical reasoning. Easy to crack.
Tips: Strong command over English Vocabulary.
Time Management
Strong calculation skills.
Duration: 1 hour 30 minutes
Total Questions: 2
Round: Technical Interview
Experience: The last round was the panel interview. In this round basically the interviewee should have a well prepared answer about the understanding of the profile for which he/she was being interviewed. The questions were more based on analyzing the technical skills.
Tips: Be Confident.
Clear understanding about the profile.
Skills: Analytical Skills, Communication And Confidence, Logical Reasoning
Interview questions from similar companies
Akhilesh Gopal
I applied via Campus Placement
Interview Questionnaire
2 Questions
- Q1. Why this specific profile? (analyst)
- Ans.
I am passionate about analyzing data and deriving insights to drive strategic decision-making.
I have a strong background in data analysis and statistics.
I enjoy problem-solving and finding patterns in data.
I believe that my analytical skills can add value to the organization by providing actionable insights.
I have experience using various analytical tools such as Excel, SQL, and Tableau.
I am detail-oriented and thrive
- Q2. Why finance?
- Ans.
Passion for analyzing data and making informed financial decisions.
I have always been fascinated by numbers and analyzing trends.
I enjoy the challenge of making sense of complex financial data.
I believe finance plays a crucial role in driving business success and growth.
I am motivated by the opportunity to help companies make informed financial decisions.
I find satisfaction in using data to identify opportunities for i
Interview Preparation Tips
Experience: Q: Give me five steps to estimate the number of traffic lights in Bombay.
Me: I will divide the city into equidistant lines, both vertical and horizontal; sort of a mesh. Then I would take vertical and horizontal rectangles i.e. the rectangles which fall on length and breadth of the city. Starting with the horizontal ones I would try to estimate the number of roads going from east to west in each rectangle(depending on the type of area: residential, commercial or a highway) Similarly I would try to estimate the number of roads going from north to south in each vertical rectangle. Now I have the average number of roads per unit length and per unit breadth. Now, I can calculate the average number of roads intersecting per rectangle. Now if I have the data, I can also use the traffic density data to further improve my estimate, i.e. whether the traffic light is required in that rectangle or not.(depending upon the traffic density)
Q: Lets say that golden quadrilateral gets completed tomorrow. What would be its impact on the sales of Ashok Leyland?
Me: Sir, they would increase, as more and more traffic will shift from railways to roadways as the average time taken by road will decrease.
Q: If I say that the sales will decreases by road, the truk will make the same number of trips in less amount of time, thereby rendering overcapacity in the road transport market therefore the sales will decrease.
Me: (I actually didn't let him complete, I interrupted him in between and said that I got the logic)
Tips: Don't try to overstate the facts.
Skills:
Duration: 3
College Name: IIM Lucknow
Interview Questionnaire
3 Questions
- Q1. 1hr long.
- Q2. 1 Hr.
- Q3. Chilled out. Salary compensation
Interview Preparation Tips
Experience: CGPA 6 Above shortlisted
Round: Technical Interview
Experience: DSA, Analytics, Business Knowledge
Round: Technical Interview
Experience: Project, DBMS, OOPS, DW, Probability, Puzzles
Interview Preparation Tips
Experience: Test was consist of two sections
1.Quant
2.Aptitude
Tips: Since initial shortlisting was based on Test so focus on Quant and Aptitude
Duration: 40 minutes
Total Questions: 30
Round: Interview
Experience: Tested communication skill for the purpose of client interaction.
Round: Interview
Experience: Asked Questions relating to resume. the first part of the 2nd round was mostly on my intern,the profile of which matched with what they were looking for.Data mining ,Data analyst etc.they went in depth about my intern and asked every detail of how i proceeded in getting the final results. second part focussed on PAYPAL .
Tips: They didn't expect the candidate to know everything about PAYPAL but it is always good to know about the company as much as you can before attending the interview.
Round: Interview
Experience: They looked at the approach and tried to push us to the limits.
The most important factor is how you approach the problem and not if you end up with result then there was other question,they tested the approach even for that one.
Tips: Preparation on guesstimate and case studies will help you deal with question like that.
Skills: Communication skill, Problem solving skill
College Name: IIT MADRAS
SNEHA KUMARI SHARMA
I appeared for an interview in Aug 2016.
Interview Questionnaire
11 Questions
- Q1. Basics of programming language
- Q2. Basics of programming language
- Q3. Microprocessor basics
- Q4. Logic of traffic light functionality
- Ans.
Traffic lights use a set sequence of colors to control the flow of vehicles and pedestrians.
Traffic lights use red, yellow, and green lights to indicate when vehicles and pedestrians should stop, slow down, or go.
The sequence of colors is typically red, yellow, green, and then back to red.
Different traffic lights may have different timings for each color depending on the traffic flow and pedestrian activity.
Traffic lig...
- Q5. Logic of elevator operation
- Ans.
The logic of elevator operation involves a system of sensors, controls, and algorithms to efficiently transport passengers between floors.
Elevators use sensors to detect the presence of passengers and determine their desired floor.
Controls process this information and calculate the most efficient route for the elevator to take.
Algorithms prioritize elevator assignments based on factors like proximity, floor traffic, an...
- Q6. Coding on paper.
- Q7. How was the technical I review experience
- Q8. How was the technical I review experience
- Q9. Why wells Fargo?
- Ans.
Wells Fargo is a reputable and established financial institution with a strong track record in the industry.
Wells Fargo has a long history dating back to 1852, making it one of the oldest and most established banks in the United States.
The company has a strong reputation for providing a wide range of financial services, including banking, investments, and insurance.
Wells Fargo has a large network of branches and ATMs, ...
- Q10. Comments on the moto of the company
- Q11. General questions related to resume included details.
Interview Preparation Tips
Experience: Computer based Test
Enrollment round
Followed with other test rounds with one minute timer for each question.
Tips: Be quick,still careful.
Time management is the key to score.
Total Questions: 75
Round: Technical Interview
Experience: Computer based Test
Enrollment round
Followed with other test rounds with one minute timer for each question.
Tips: Be quick,still careful.
Time management is the key to score.
Round: Technical Interview
Experience: A general introduction of oneself.Hobbies and inclination towards IT sector job and why wells Fargo followed by different subject knowledge and basics .
Tips: Be confident.
Revise coding basics.
Know your microprocessor basics.
Be frank to say if u are unable to recall an answer at that moment.
College Name: Sikkim Manipal University
Vijay Krishna
I applied via LinkedIn and was interviewed in Mar 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why should we hire you when we have many in the open market.
Interview Preparation Tips
Maintain an eye - eye contact with the person taking your interview and always maintain a smile on your face.
Most of the cases for an experienced employees they just see the attitude that you maintain while giving the interview.
So, just be confident and smiling.
Thank you !!!
I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. 1st round Introduction: Tell me about yourself and hobbies and they may ask you to talk about your hobbies if they like it
- Q2. 2nd Round Communication and situation based scenario: This is to know if you can communicate well and handle the given situation smartly
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2021. There were 2 interview rounds.
(1 Question)
- Q1. Most of the questions were centred around Derivatives and Fixed Income Securities
Interview Preparation Tips
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American Express Dispute Analyst Interview Process
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