Amazon Transaction Risk Investigator Interview Questions, Process, and Tips for Freshers

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Q1. How I will satisfy the customer?
Ans. 
I will satisfy the customer by providing timely and accurate resolution to their concerns.
• Listen actively to understand the customer's issue

• Communicate clearly and empathetically

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure customer satisfaction

• Provide excellent customer service at all times
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Q2. What kind of frauds happen in retail market through online application
Ans. 
Frauds in retail market through online applications include account takeover, fake reviews, and phishing scams.
• Account takeover: Hackers gain access to a customer's account and make unauthorized purchases.

• Fake reviews: Sellers create fake accounts to leave positive reviews for their products.

• Phishing scams: Fraudsters send fake emails or messages pretending to be from a legitimate retailer to steal personal information
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General aptitude test

Q1. Situation method
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General aptitude and English

Q1. General Intro of yourself
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Q2. Tell something about the process , what do you understand
Ans. 
The process of Transaction Risk Investigation involves analyzing transactions to identify potential risks and fraud.
• Analyzing transaction data for any suspicious activity

• Identifying patterns of fraudulent behavior

• Communicating with stakeholders to gather additional information

• Taking appropriate action to mitigate risks

• Documenting findings and recommendations
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Q1. Behavioral based questions
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Q2. Tell me a time you faced a problem and how you solved it
Ans. 
I faced a problem when a customer's transaction was flagged as suspicious. I resolved it by conducting a thorough investigation and providing evidence to support my findings.
• Customer's transaction flagged as suspicious

• Conducted a thorough investigation

• Provided evidence to support findings
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Q3. Tell me about Amazon and why Amazon
Ans. 
Amazon is a multinational technology company known for its e-commerce, cloud computing, and digital streaming services.
• Amazon is one of the largest online retailers in the world.

• It offers a wide range of products and services, including electronics, books, clothing, and more.

• Amazon Prime provides fast shipping, exclusive deals, and access to streaming services like Prime Video and Prime Music.

• Amazon Web Services (AWS) ...read more
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Q4. Tell me about college project
Ans. 
Developed a mobile app for tracking personal expenses
• Used Android Studio to develop the app

• Implemented features like adding expenses, categorizing expenses, and generating expense reports

• Integrated Firebase for real-time data synchronization

• Conducted user testing and incorporated feedback to improve the app's usability
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Q5. Tell me about your previous job/intership roles and responsibilities
Ans. 
I worked as a Risk Analyst at XYZ Company, where I was responsible for investigating and mitigating transaction risks.
• Conducted thorough investigations on suspicious transactions to identify potential risks

• Analyzed transaction data and patterns to detect fraudulent activities

• Collaborated with cross-functional teams to develop strategies for risk mitigation

• Generated detailed reports on findings and recommended actions t...read more
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Q6. Analytical Thinking based questions
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Q7. Decision making skills related questions
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