Amazon AD Operations Executive Interview Questions and Answers

Q1. Learning more about my work experience
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Q1. Why are you looking out for a change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic work environment.
• Looking for new challenges and opportunities for professional growth

• Interested in working in a more dynamic and fast-paced environment

• Seeking a role with greater responsibilities and impact

• Want to apply my skills and experience in a different setting

• Exploring opportunities for career advancement and development
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Q2. What would be your initial steps in the first six months of this opportunity?
Ans. 
In the first six months, I would focus on understanding the current operations, identifying areas for improvement, building relationships with key stakeholders, implementing process enhancements, and monitoring performance metrics.
• Conduct a thorough assessment of the current operations to identify strengths and weaknesses

• Build relationships with key stakeholders such as team members, clients, and vendors

• Implement proce...read more
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Q1. Do RCA on why tides dropped in the last month for Uber?
Ans. 
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
• Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.

• Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.

• Revie...read more
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Random case study on user acquisition

Panel asked about case study

Q1. Tell me about your self ?
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Q2. Why do you think this profile suites you ?
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Q3. What do you know about Ambition Box ?
Ans. 
Ambition Box is a platform where employees can anonymously review their companies and share insights about their work culture.
• Ambition Box is a website where employees can review companies they have worked for.

• It provides insights into company culture, salaries, interviews, and more.

• Employers can also use Ambition Box to showcase their company culture and attract top talent.
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Q1. Tell me about yourself ?
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Q2. Real time scenario was given how will you respond if company asks you to delete a negative review ?
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Q1. Describe your job profile
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Q2. Why do you want to leave
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Marketing questions

Q1. Technical domain related questions
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Abt ad operations, process and quality

Q1. Hr round about myself
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Q2. Reason for leaving previous company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking new learning opportunities

• Company restructuring led to changes in role
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These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
Ans. 
Metrics for a newly setup Airtel Customer Care Center
• Average response time for customer queries

• Customer satisfaction score

• Number of resolved complaints per day

• Employee productivity and efficiency

• Call abandonment rate

• First call resolution rate
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Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
Ans. 
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
• Measure response time to customer inquiries or issues to ensure timely assistance.

• Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

• Monitor resolution rate to see how efficiently is...read more
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Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
Ans. 
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
• Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

• Provide additional training or resources to help improve the team member's performance.

• Set clear performance expectations and goals for the team member to work towards.

• Regularly monitor and provid...read more
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