Allstate Associate Manager Interview Questions and Answers

Q1. Face to face Interview
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Q2. Don't have perticular
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Q3. Self Introduction
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Q4. Profile details
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Q5. Any doubt about process
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Q1. What is the full form of Rohini id, What is the full form NABH What is the process of empanelment of hospital
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Q1. Experience 8years
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Q1. BM sales manager
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Q2. Currently working years 3
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I have been working for 3 years
• I have 3 years of experience in my current role

• I have gained valuable skills and knowledge over the past 3 years

• I have successfully completed multiple projects during this time
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It's about our self intro

It contains 4 phases - Total 90 marks - 70 minutes duration
1. English grammer - 30 marks
2. Logical reasoning - 20 marks
3. Insurance - 20 marks
4. Accounting - 20 marks

Q1. They asked about job role related questions and about previous work experience .
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Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
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Q2. What is the NPS ?
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NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
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Q3. How do you achieve excellence in customer service?
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Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
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Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
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Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
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Q1. Salary Discussion Round
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Q1. About yourself, skills you have, MS EXCEL
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Q2. Your background, other skills.
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Q1. They explained a stressful situation and asked how i would react.
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