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Akshara Global Software Solutions IT Delivery Manager Interview Questions and Answers
Akshara Global Software Solutions IT Delivery Manager Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is project management challenge / delivery management , estimations , risk management / incident management .
- Ans.
Project management challenges include estimations, risk management, and incident management.
Estimations involve predicting the time, cost, and resources required for a project.
Risk management involves identifying potential risks and developing strategies to mitigate them.
Incident management involves responding to unexpected issues that arise during a project.
Effective communication and collaboration are key to successf...
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krishnan Arumugham
(2 Questions)
- Q1. What's your futurue Goals
- Ans.
My future goal is to become a certified project management professional and lead a team of successful delivery managers.
Obtain PMP certification within the next year
Lead a team of delivery managers to successfully complete projects on time and within budget
Continuously improve my leadership and communication skills through training and mentorship
Work towards achieving a promotion to a senior management role within the
- Q2. How you handle crictical situation with example?
- Ans.
I handle critical situations by remaining calm, assessing the situation, and taking decisive action.
Remain calm and composed to think clearly
Assess the situation quickly to understand the severity
Take decisive action to address the issue effectively
Interview Preparation Tips
(2 Questions)
- Q1. Why you want to join our Company
- Ans.
I am impressed by your company's reputation for innovation and commitment to excellence.
I admire the company's track record of delivering high-quality products/services.
I am excited about the opportunity to work with a talented team and contribute to the company's success.
I believe that my skills and experience align well with the company's goals and values.
- Q2. What you know about budgeting and forcasting?
- Ans.
Budgeting and forecasting involve planning and managing financial resources to achieve organizational goals.
Budgeting involves setting financial goals and allocating resources accordingly
Forecasting involves predicting future financial outcomes based on past data and trends
Budgeting helps in controlling expenses and maximizing profits
Forecasting helps in making informed decisions and planning for future growth
Examples:...
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Selected
I applied via LinkedIn and was interviewed in Apr 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Project exp, handling conflict situation
- Q2. Client handling, status reporting
(2 Questions)
- Q1. Salary expectation ,
- Q2. Roles and responsibilities
(2 Questions)
- Q1. Salary expectation
- Q2. Work from Home and Work from Office
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
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Selected
I applied via Apna Jobs and was interviewed in May 2024. There were 2 interview rounds.
Job me laga do ki sutle neki kar dariya Dil to bolo to perish but to perish but to bolo ki nahi hota he kya kar Rahi hai kya hai kya hai ye bhi hai kya hai ki sutle you are the most beautiful word you janu mahto is mr riteshkumhto to the same person to bolo ki e
Jod kar Rahi hai ki sutle you janu I love you too baby i love to see you 💔 you janu I will send you the link below and his wife is my name in the most beautiful women of India Today conclave you 💔 janu I will send you janu kuchh nahi bolungi you 💔 janu I will send you janu I am a little
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- Jod
Selected
I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. All questions were relevant to my work experience.
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abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
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(1 Question)
- Q1. About yourself and work
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