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General English, Aptitude and reasoning
KPI metrics are essential for measuring performance and identifying areas for improvement.
KPI metrics provide a clear understanding of performance against goals
Quality metrics can include error rates, compliance with standards, and customer satisfaction
AHT (Average Handle Time) measures efficiency in handling customer interactions
CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty
Regularly reviewi...
based on 4 reviews
Rating in categories
Senior Executive
237
salaries
| ₹2 L/yr - ₹7.6 L/yr |
Executive
227
salaries
| ₹1.1 L/yr - ₹5.2 L/yr |
Assistant Manager
179
salaries
| ₹3.6 L/yr - ₹10.2 L/yr |
Engineer- Customer Support
120
salaries
| ₹1.5 L/yr - ₹4.7 L/yr |
Executive Engineer
95
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
Fiserv
Angel One
HighRadius
Broadridge Financial Solutions