AGS Health Senior Process Associate 2 Interview Questions and Answers

Q1. Walk me through your resume
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Q1. Do you have any idea about the role
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Q1. About US knowledge
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Q2. Time zone questions
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Q3. Us states knowledge
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Q4. International kpo/bpo experience
Ans. 
I have 2 years of international KPO experience in handling financial data for clients in the US and UK.
• Handled financial data for clients in the US and UK

• Worked in a team with members from different countries

• Managed communication with clients across different time zones
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Q5. About your communication
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Q1. Tell me about your self
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English test with grammar

Q1. Tell me about hyderabad
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Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Hyderabad is the capital of the Indian state of Telangana.

• The city is famous for its iconic Charminar monument, Golconda Fort, and Hussain Sagar Lake.

• Hyderabad is a major hub for the IT industry, with companies like Microsoft, Google, and Facebook having offices there.

• The city is also known for its biryani, a popula...read more
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Q1. They inquiry about my background
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Basic Maths & English

Q1. Tell me about yourself
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Q1. Tell me about yourself
Ans. 
I am a highly motivated and detail-oriented individual with a strong background in processing and executive tasks.
• Over 5 years of experience in processing and executive roles

• Proficient in handling large volumes of data and ensuring accuracy

• Strong organizational and time management skills

• Excellent communication and problem-solving abilities

• Led a team to successfully streamline processing procedures, resulting in a 20% i
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Q1. Explain O2c cycle
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O2c cycle refers to the order to cash cycle in which a company receives an order from a customer and completes the cash collection process.
• O2c cycle starts with receiving an order from a customer.

• The order is processed, fulfilled, and shipped to the customer.

• Invoice is generated and sent to the customer.

• Payment is received from the customer and recorded in the company's accounts.

• Example: Customer places an order for a ...read more
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Q1. What are your salary expectations?
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I expect a competitive salary based on my skills, experience, and the industry standards.
• Research the average salary range for Voice Process Executives in the industry

• Consider your skills, experience, and qualifications

• Be prepared to negotiate and discuss benefits and growth opportunities

• Avoid giving a specific number, instead focus on the value you can bring to the company
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Q2. Share details of your previous job.
Ans. 
I worked as a Voice Process Executive at XYZ Company.
• Handled inbound and outbound calls from customers

• Provided assistance and resolved customer queries

• Maintained accurate records of customer interactions

• Followed company guidelines and protocols

• Met or exceeded performance targets
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Q3. What is your family background?
Ans. 
My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We come from a close-knit family that values education and hard work.

• Our family gatherings are always filled with laughter, delicious food, and interesting conversations.

• We have a tradition of celeb...read more
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Q4. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge in my career.
• Seeking new challenges and opportunities for personal and professional growth.

• Want to expand my skill set and learn new things.

• Looking for a more dynamic and stimulating work environment.

• Seeking better career prospects and advancement opportunities.

• Want to work with a company that aligns with my values and goals.

• Desire to contribute to a larger team and ...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Experienced in handling customer queries and providing solutions

• Proficient in using voice process tools and software

• Excellent communication skills, both verbal and written

• Ability to handle high call volumes and work under pressure

• Strong problem-solving and decision-making abilities

• Proven track ...read more
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Q6. Looking for good position for this company
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Q7. Looking for good positions for this company
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Q1. Tell me about your self.
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Topic will be given need to speak about 2 mins

Q1. One on one with process manager and ask general questions about previous experience.
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