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Agarwal Packers and Movers Limited Customer Relationship Management Executive Interview Questions and Answers

Updated 24 Jul 2022

Agarwal Packers and Movers Limited Customer Relationship Management Executive Interview Experiences

1 interview found

I applied via Hirect and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join APML?
  • Q2. Why we should hire you?
Round 3 - One-on-one 

(2 Questions)

  • Q1. If you recieved a call from client who have suffered through many problems and extremely hyper because of us! What will you do?
  • Ans. 

    I would listen to the client's concerns, empathize with their situation, apologize for any inconvenience caused, and work towards finding a solution to their problems.

    • Listen actively to the client's concerns and let them vent their frustrations

    • Empathize with their situation and acknowledge their feelings

    • Apologize for any inconvenience caused and take responsibility for the issue

    • Assure the client that their concerns wil...

  • Answered by AI
  • Q2. Basic things about you and your background

Interview Preparation Tips

Interview preparation tips for other job seekers - Casual approach and no professionalism overall in APML internal departments. if you're looking for a growth or work culture then you should try some good company with atleast some professionals in team who better take care of work rather than gossips and politics.

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self and job profile
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self and job profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge about the company and customer service knowledge

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. They asked my previous job profile and my future prospects

Interview Preparation Tips

Interview preparation tips for other job seekers - Have good knowledge about your profile and clear your vision and mission

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident when u seat in front of interviewer all the best!

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Inward and outward operation
  • Q2. Staff management
  • Q3. Inventory management
  • Q4. Transporting operation

Interview Preparation Tips

Interview preparation tips for other job seekers - This is exciting day that day I have given my interview and very happy to attempt such type of interview

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

Interview Questionnaire 

1 Question

  • Q1. Why u have choosen customer support rather than the remaining feilds

I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Operation regarding
  • Q2. Management regarding
  • Q3. Business improvement

Interview Preparation Tips

Interview preparation tips for other job seekers - Nic

I applied via Approached by Company

Interview Preparation Tips

General Tips: Interviewver too much concentrated on my innovative skill and productivity on job
Working style ,Decision Taking ,
Co Ordination with Team Mates.
My best Knowledge helped me too over come all formalities which required by Interviewver
Skills: Ability To Work In A Team, Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. Documentation And Basic Knowledge Of Computer,,Data Entry,R - Logic And Rfa

Interview Preparation Tips

Round: Resume Shortlist
Experience: Freight Forwarding ,Traffic,Warehouse,data entry marketing

Agarwal Packers and Movers Limited Interview FAQs

How many rounds are there in Agarwal Packers and Movers Limited Customer Relationship Management Executive interview?
Agarwal Packers and Movers Limited interview process usually has 3 rounds. The most common rounds in the Agarwal Packers and Movers Limited interview process are Resume Shortlist, HR and One-on-one Round.

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