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ACKO Senior Customer Service Associate Interview Questions and Answers

Updated 8 Dec 2022

ACKO Senior Customer Service Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Question me about my previous experience
  • Ans. I have explained my experience to HR
  • Answered Anonymously
  • Q2. Question me about my family

Interview Preparation Tips

Interview preparation tips for other job seekers - I have good experience in general insurance companys i request you give me a chance I'll prove you

Interview questions from similar companies

I applied via Company Website and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About General Insurannce bancasurance experience
  • Q2. Let it be very clear when you are speaking about general Insurance and also about your chanel sales developement.

Interview Preparation Tips

Interview preparation tips for other job seekers - be cool and very genuine when you are anwering.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • I have over 8 years of experience in project management, leading cross-functional teams to successful project completion.

    • I excel in strategic planning, problem-solving, and communication skills.

    • I am passionate about continuous learning and professional development, constantly seeking new challenges and oppor

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. How will you contribute if you gets selected?
  • Ans. 

    I will contribute my extensive experience and skills to drive project success and mentor junior team members.

    • Utilize my expertise in project management to ensure successful project delivery

    • Provide mentorship and guidance to junior team members to help them grow professionally

    • Collaborate with team members to brainstorm innovative solutions and drive continuous improvement

    • Contribute to strategic planning and decision-mak

  • Answered by AI
Round 3 - Client Interview 

(1 Question)

  • Q1. What is sells? How it's worked? & What is general insurance?
  • Ans. 

    Sales is the process of persuading potential customers to buy products or services. General insurance provides financial protection against a wide range of risks.

    • Sales involves identifying potential customers, understanding their needs, and convincing them to make a purchase.

    • It typically includes activities such as prospecting, qualifying leads, making presentations, and closing deals.

    • General insurance covers a variety...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Past exeperince

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for the self introduction and past expereince
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join digit?
  • Ans. 

    I want to join digit because of its innovative approach to technology and its reputation for fostering professional growth.

    • Digit's focus on cutting-edge technology aligns with my passion for innovation.

    • I am impressed by Digit's track record of supporting employee development and career advancement.

    • I believe Digit's collaborative work environment will allow me to thrive and contribute effectively.

  • Answered by AI
  • Q2. Tell us about yourself
  • Ans. 

    Experienced Senior Associate with a background in finance and project management.

    • Over 5 years of experience in financial analysis and reporting

    • Skilled in project management and leading cross-functional teams

    • Strong communication and presentation skills

    • Proficient in data analysis and financial modeling

    • Previous experience working with Fortune 500 companies

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Best of luck , keep it simple.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Job experience, introduction
Round 2 - HR 

(1 Question)

  • Q1. Working experienced
Round 3 - Assignment 

Final assignment to complete

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What are the types of frauds in General Insurance
  • Ans. 

    Types of frauds in General Insurance include premium diversion, false claims, and policy manipulation.

    • Premium diversion: When an agent or employee diverts premium payments for personal use.

    • False claims: Submitting fake claims for reimbursement.

    • Policy manipulation: Altering policy details to obtain more coverage or lower premiums.

  • Answered by AI
  • Q2. What are the technicalities to be taken in mind during processing of general insurance claim
  • Ans. 

    Technicalities to consider during processing of general insurance claim

    • Verify policy coverage and limits

    • Assess the cause of loss and determine if it is covered

    • Gather necessary documentation and evidence

    • Evaluate the extent of damage or loss

    • Adhere to regulatory requirements and timelines

    • Communicate effectively with the insured party

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice for the job seekers
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

KNOWLEDGE OF INSURANCE SECTOR

Round 2 - HR 

(2 Questions)

  • Q1. WORK EXPERIENCE & CTC
  • Q2. KNOWLEDGE OF GENERAL INSURANCE

Interview Preparation Tips

Interview preparation tips for other job seekers - GO DIGIT INSURANCE FULL OF ONLINE AND BEST WORKING COMPANY FOR GENERAL INSURANCE
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - HR 

(2 Questions)

  • Q1. Run through ur resume
  • Ans. 

    I have a diverse background in finance, consulting, and project management.

    • Started my career in finance at XYZ Company, where I gained experience in financial analysis and reporting

    • Transitioned to consulting at ABC Consulting, working on various projects for clients in different industries

    • Currently working as a project manager at DEF Corporation, leading cross-functional teams to deliver successful projects

  • Answered by AI
  • Q2. Run through ur resume could have done through call also ...not required to call F to F and say u can leave...

Interview Preparation Tips

Interview preparation tips for other job seekers - To everyone out their looking to join this company think twice as one will be called for interview stating ur shortlisted from any job portal site. After almost 2 weeks interview will be scheduled. Then u go all prepared and end of the day only HR interview will be done and theyl ask u to leave for the day. Hr just asks you to run through ur resume. Then thyl inform u after u checking repeatedly, theyl say u r not selected without even conducting any interview. Crazy isn't it .. Beware..

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
  • Q2. Why there is long gap in your job please explain?
  • Q3. Why I should hire you?
  • Q4. What makes you suitable for this job?
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

  • Answered by AI
  • Q6. Are you comfortable on call to talk with customers?
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

  • Answered by AI

ACKO Interview FAQs

How many rounds are there in ACKO Senior Customer Service Associate interview?
ACKO interview process usually has 2 rounds. The most common rounds in the ACKO interview process are Resume Shortlist and HR.

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ACKO Senior Customer Service Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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ACKO Senior Customer Service Associate Reviews and Ratings

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5.0/5

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5.0

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5.0

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5.0

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5.0

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5.0

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