ACKO Senior Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Past exeperince
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and experienced professional with a strong background in project management and team leadership.
• I have over 8 years of experience in project management, leading cross-functional teams to successful project completion.

• I excel in strategic planning, problem-solving, and communication skills.

• I am passionate about continuous learning and professional development, constantly seeking new challenges and oppor
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Q1. How will you contribute if you gets selected?
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I will contribute my extensive experience and skills to drive project success and mentor junior team members.
• Utilize my expertise in project management to ensure successful project delivery

• Provide mentorship and guidance to junior team members to help them grow professionally

• Collaborate with team members to brainstorm innovative solutions and drive continuous improvement

• Contribute to strategic planning and decision-mak
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Q1. What is sells? How it's worked? & What is general insurance?
Ans. 
Sales is the process of persuading potential customers to buy products or services. General insurance provides financial protection against a wide range of risks.
• Sales involves identifying potential customers, understanding their needs, and convincing them to make a purchase.

• It typically includes activities such as prospecting, qualifying leads, making presentations, and closing deals.

• General insurance covers a variety...read more
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Q1. Why do you want to join digit?
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I want to join digit because of its innovative approach to technology and its reputation for fostering professional growth.
• Digit's focus on cutting-edge technology aligns with my passion for innovation.

• I am impressed by Digit's track record of supporting employee development and career advancement.

• I believe Digit's collaborative work environment will allow me to thrive and contribute effectively.
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Q2. Tell us about yourself
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Experienced Senior Associate with a background in finance and project management.
• Over 5 years of experience in financial analysis and reporting

• Skilled in project management and leading cross-functional teams

• Strong communication and presentation skills

• Proficient in data analysis and financial modeling

• Previous experience working with Fortune 500 companies
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KNOWLEDGE OF INSURANCE SECTOR

Q1. WORK EXPERIENCE & CTC
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Q2. KNOWLEDGE OF GENERAL INSURANCE
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Q1. Run through ur resume
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I have a diverse background in finance, consulting, and project management.
• Started my career in finance at XYZ Company, where I gained experience in financial analysis and reporting

• Transitioned to consulting at ABC Consulting, working on various projects for clients in different industries

• Currently working as a project manager at DEF Corporation, leading cross-functional teams to deliver successful projects
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Q2. Run through ur resume could have done through call also ...not required to call F to F and say u can leave...
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Q1. Job experience, introduction
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Q1. Working experienced
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Final assignment to complete

Q1. What are the types of frauds in General Insurance
Ans. 
Types of frauds in General Insurance include premium diversion, false claims, and policy manipulation.
• Premium diversion: When an agent or employee diverts premium payments for personal use.

• False claims: Submitting fake claims for reimbursement.

• Policy manipulation: Altering policy details to obtain more coverage or lower premiums.
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Q2. What are the technicalities to be taken in mind during processing of general insurance claim
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Technicalities to consider during processing of general insurance claim
• Verify policy coverage and limits

• Assess the cause of loss and determine if it is covered

• Gather necessary documentation and evidence

• Evaluate the extent of damage or loss

• Adhere to regulatory requirements and timelines

• Communicate effectively with the insured party
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