ABC Design Solutions Senior Product Support Engineer Interview Questions and Answers

Q1. About your Technical Interest and skils
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Q2. Recent Certifications
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Q1. Technical support questions
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Q2. Interest of skills set
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Q1. Location and Working hours
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Q2. Role of the job
Ans. 
The role of a Cloud Support Engineer involves providing technical support to customers using cloud services, troubleshooting issues, and ensuring smooth operation of cloud infrastructure.
• Provide technical support to customers using cloud services

• Troubleshoot issues related to cloud infrastructure

• Ensure smooth operation of cloud services

• Collaborate with cross-functional teams to resolve technical issues

• Document and comm
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Q1. WHAT IS sage FRONT END PROGRAMMING LANGUAGE
Ans. 
Sage is not a front end programming language. It is a popular accounting software.
• Sage is an accounting software used by businesses for financial management.

• It is not a programming language, but rather a software application.

• Front end programming languages include HTML, CSS, and JavaScript.

• Sage may have APIs that allow integration with front end technologies.
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Q2. WHAT ARE THE REGULAR COMPLAINS USERS GET ON SAGE
Ans. 
Users commonly complain about slow performance, errors during updates, and difficulty in customization on Sage.
• Slow performance when running reports or processing large amounts of data

• Errors encountered during software updates or installations

• Difficulty in customizing the software to meet specific business needs

• Issues with integration with other software applications

• Lack of user-friendly interface leading to confusion
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Q1. How manage major incident management.
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Major incident management involves identifying, prioritizing, and resolving critical issues to minimize impact on business operations.
• Establish a clear process for reporting and escalating major incidents.

• Prioritize incidents based on impact and urgency to ensure timely resolution.

• Communicate effectively with stakeholders to provide updates on incident status and resolution.

• Document incidents and resolutions for future...read more
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Q2. Difference between SLAandOLA
Ans. 
SLA is a formal agreement between a service provider and a customer, while OLA is an agreement between different teams within the same organization.
• SLA is between a service provider and a customer, outlining the services provided, quality, responsibilities, etc.

• OLA is between different teams within the same organization, defining the interdependent relationships and responsibilities.

• SLA is external, OLA is internal.

• SLA...read more
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Q1. About splunk topics. Thry asked sbout alerts, reports snd dashboards
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Q2. Unix commands and shell scripting and few scenarios
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Q1. Package discussion and about the shift
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Q1. Basics of SQL and pl sql
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Q2. About project tht you worked
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Q1. Java ,SQL,linix question
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3 Coding question- 1 easy, 2 medium

Q1. Coding Round with easy questions
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Q2. OS & CN Questions
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Q1. HR Round with salary negotiation
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Q1. How to list files
Ans. 
To list files, use command line tools like ls or dir.
• Use 'ls' command in Unix/Linux systems to list files in a directory

• Use 'dir' command in Windows systems to list files in a directory

• Add options like -l for detailed listing or -a to show hidden files

• Use wildcards like * to filter files based on patterns
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Q2. Diff between grep and egrep
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grep is a basic pattern matching tool, while egrep is an extended version with more advanced pattern matching capabilities.
• grep is a basic command-line utility for searching plain-text data sets for lines that match a regular expression pattern.

• egrep is an extended version of grep that supports more advanced regular expression patterns.

• egrep is equivalent to grep -E, which enables extended regular expressions.

• egrep is ...read more
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Q1. What is internal working of hashmap
Ans. 
HashMap is a data structure that stores key-value pairs and uses hashing to quickly retrieve values based on keys.
• HashMap internally uses an array of linked lists to store key-value pairs.

• When a key-value pair is added, the key is hashed to determine the index in the array where the pair will be stored.

• If multiple key-value pairs hash to the same index, they are stored in a linked list at that index.

• To retrieve a value...read more
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Q2. What is difference between hashmap and concurrent hashmap
Ans. 
HashMap is not thread-safe while ConcurrentHashMap is thread-safe.
• HashMap is not thread-safe and can lead to ConcurrentModificationException if modified while iterating.

• ConcurrentHashMap allows concurrent modifications without the need for external synchronization.

• ConcurrentHashMap achieves thread-safety by dividing the map into segments, allowing multiple threads to operate on different segments concurrently.

• Concurren...read more
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Q3. Can we override main method in java
Ans. 
No, main method in Java cannot be overridden.
• Main method is a static method of a class and cannot be overridden.

• Subclasses can have their own main method, but it will not be considered as the entry point of the program.

• Example: public class SubClass extends MainClass { public static void main(String[] args) { // This is not the entry point of the program }}
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Q4. Write the command to find the hidden files in unix
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Use the 'ls' command with the '-a' flag to find hidden files in Unix.
• Use the command 'ls -a' to list all files, including hidden files.

• Hidden files in Unix start with a dot (.) before the file name.

• Example: 'ls -a' will display all files, including hidden files.
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Q5. Write a command to replace a string in unix
Ans. 
Use the sed command to replace a string in Unix
• Use the following syntax: sed 's/original_string/new_string/g' filename

• The 's' flag stands for substitute, 'g' flag stands for global (replace all occurrences)

• Example: sed 's/hello/goodbye/g' file.txt
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