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Teleperformance
3.9
based on 29.7k Reviews
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a deputy manager
14h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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Teleperformance Fraud Analyst Reviews and Ratings
based on 36 reviews
4.2/5
Rating in categories
4.1
Skill development
4.1
Work-life balance
4.0
Salary
4.3
Job security
4.2
Company culture
4.0
Promotions
4.2
Work satisfaction
Explore 36 Reviews and Ratings
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