Wissen Technology Senior Customer Service Executive salaries in Hyderabad / Secunderabad

Likes

Good teammates

Dislikes

Worked on internal tools of the client where there is no scope of learning. Hikes and salary is very low. When you join they say minimum hike of 30 percentage. Gives you 5-10 percent hike in which half of the component is retention bonus No work life balance. Managers just hear your problems and says that's how everywhere things works You are forced to have 98 percent attendance and no flexibility in using your own leaves which lapse.

Likes

Salary on time. Few great mentors. Good Investment banking client. If working on client location cab will be free.

Dislikes

No vision on company growth. Focused on increasing head count. Do not want to create values and culture, just focused on the profit. You need to take lots of interview without any pay.

Likes

... be ready to help you when you need it. Compensation and benifits are very good. They pay variable pay and bonuses up front, very rarely I have seen it in any of the company.

Dislikes

Client centric. Always does things according to the client only.

Likes

Initial pay structure is good but don’t expect any hike.

Dislikes

No clarity on increments , if client rating is good then it won’t be considered during appraisal and they will pick their own set of criteria for not giving hike and if it’s bad then anyways you are not getting hike. The biggest downside is that They give leaves but will ask you not to take it and if you take leaves then that will hamper your performance. Interview count is considered during appraisal and it is expected you invest extra hours/ weekends for interviews and you don’t get paid for those hours. Expected to complete POC’s outside your working hours which they will use to get more business, but yes as usual you won’t be paid anything and also your increment will be affected.

Likes

Salary on time Flexi basket provision is good

Dislikes

Bad communication practices Cheap politics played by Manager Managers techincally not sound and you get least help Nepotism and favourtism for employees who don't work