Videocon d2h Customer Retention Officer salaries in India

Likes

You can work here (WFH) for even 2 hours/day. Login any time between 7:00am to 2:00pm.

Dislikes

Paystructure is very poor. Make sure you get a hard-copy of pay structure. As they advertise something else while they communicate something else after you clear your interview (3 rounds) that to verbally. They never provide any joining letter or welcome letter even after 25 -30 days. It is purely on incentive basis (per call Rs. 4.30). One cannot take more than 16 calls in an hour. Presently call flow is 4 -5 calls per hour. One has go through gruelling 9 - 10 hr./day training for 18 days. You shall be payed for this training stipend of Rs. 2500 after 90 days subect to 200 calls/month (600 in 90 days) and 100hrs. in 90 days. You also get payed (infra cost/month) Rs. 2000 per month extra if you have 750calls & 100hrs. in a month. CRM is cluttered, not at all user friendly. They do not provide fully functional CRM to candidates till they directly start interaction with customers. If you work 8 hrs. from home, (26 days a month) you shall earn around Rs.5,500 - Rs. 6,400/month (with current call flow rate of 4 -5 per hour). Although they promise that call flow shall increase during IPl season, but what about rest of the months. Team leaders are very rude as if WFH candidates are bonded labourers. They keep on threatening every morning & evening that candidates shall be blocked even for minor mistakes. On the whole very pathetic & horrendous experience with Dish-d2h, customer care agent (inbound).

Likes

...o easy for fresher and working environment and Team leaders are very supportive. Salary is satisfactory.

Dislikes

Salary and daily changing working condition are making hurdles in life especially TL unnecessarily change the terms and conditions everyday.

Likes

videocon is a better company to all over india, hear all appliances product have a very good feedback,i am very happy work thish company but hear have a something issue on salary and insensitive paying,2 months latter taken one month salary.i did work with godrej company their have a short experience of salary payment.

Dislikes

job security very very poor.

Likes

the company was excellent and the environment was quite better but the compensation process was terrible,we got salary every time on the 3rd month and while i resigned and desire to know about the FnF they are not responding to me over telephone and e-mail too. Still my 3 month salary is pending even after so many reminder.

Dislikes

you have to spend money from your pocket & the company will never reimburse the amount except approval,whose value is simple zero.

Likes

Videocon is a school of consumer durable industry, i have learned a lot in this organization. It teaches you every aspect of business, needless to say that product sells itself all you have to do is push little extra to achieve your goals.

Dislikes

Salary cycle and the direct involvement of top management with the trade partners which makes us less important in market.