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Teleperformance
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Top skills at Teleperformance for Service Desk
IT Service Desk
IT Support
Troubleshooting
Service Desk
IT Helpdesk
technical helpdesk
Remedy
ITIL Certified
Information Technology
Customer Interaction
Networking
Desktop Support
IT Training
Technical Training
Continuous Improvement
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a deputy manager
2d

Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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