Teleperformance Escalation Engineer salaries in Hyderabad / Secunderabad

Likes

...in your work if you take stand for yourself on logical points and as per policy. but yes salary comes on time on the last day of the month but if you get late then it is upto your manager if thinks then he may mark it as half day. it doesn’t happen generally anywhere. and they split your weekoffs and they sometimes give you difficult cases of others to you in which you may have escalations.

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Management is really bad they dont care about anything.

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I love the fact that the job security here is amazing and prefers their employees to stay within the TP family. Depending on your process and manager the experience can be worse to excellent . on average i can say that the work culture is 2.5/5.

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The fact that the promotions here are do not match the package they offer. other than that everything is fine.

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You'll get salary on time You will be fluent in English Work from home but they always scare you for WFO and give threat for job loss.

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Work culture is hell. No skill development. MNC is just for name. Paid CAB and worst food facility Management is hell Even seniors and Supervisor don't know about the process.

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There is a positive working environment within my team and kind of projects we get are very different from each other providing learning and development opportunities.

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The salary growth and appraisal are very poor. There is hardly any salary growth here.

Likes

You will get you salary on time and some people supportive and understand your problems but only some 3/10.

Dislikes

This is my personal opinion and I would like to say about that there is a psychological pressure from your seniors side to do your shift or job , If you are giving good score to your TL or their seniors then you will get your leaves or other benefits like extra time to go for break and half day and all the things, I do not like that why they decide for employee leaves on the basis of the scores they already get monthly leaves and they have rights to take it, and the other things is that I observed My last ACCM did not coach my DSAT's and CSAT's (Dissatisfaction survey and satisfaction survey) they jumped into me in BQ, It is called you will get a some time period in which you have to improve your score if you fail then you will get another chance to improve yourself then you will be terminated, Here is no job security and mind pressure also. Some people good there and some not. In our batch, 2-4 people did not resign, apart from this other batches also came and left. My question is why did they leave the job so quickly, what was the reason for them?