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Top skills at Teleperformance for Custo
International Voice Process
Technical Support
Due Diligence
Customer Service
Back Office
customer care
KYC
Communication Skills
Calling
Aml
bpo
Compliance
cse
Anti Money Laundering
Communication Skills
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a deputy manager
6d

Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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