Tech Mahindra Manager Customer Service Operations salaries in India

Likes

Good location for times when you are not getting hired by anyone

Dislikes

Pathetic Management. Trainers, MIS and QAs are kept in Same Pay band as agents for years before they even begin considering you for the next oppertunity. Operation teams don't do jack shit, just makes money for free with no hassle what so ever. But don't bother applying for Lead position because they will almost never hire anyone who's truly capable of being a Lead. IJP candidates are given partial treatment when it comes to Lead roles. They rejected me for Lead role stating Comms issue, then Promoted me to Trainer when none else was interested in the position. You'd have to be lucky to expect any Support from OPs teams on your initial days. Worst place to work with.

Likes

Salary comes on time & brand value

Dislikes

No promotions, salary hike, no bonuses. Rewards recognitions system is poor Team engagement activities are nil cause company doesn't want to spend on such things. Everything is transactional.

Likes

work life management

Dislikes

they pay only 100rs as night allowences while other industried pay a minimum of 200rs forget about salary hike and benefits, there is no such thing here for the cabs also they will charge you while other industries provides them for free or compansate you when you do not take the cab transportation but here it is changes and 1000 to 2000 rs will be deducted from your salary cafateria is usless there is no good food to eat there

Likes

Campus Collegeas Salary on time

Dislikes

No salary hike Top performer no appreciation No compensation No job security Incentive is not upto mark HR never pick call and managers not helpful at all Management never care about employee growth and opportunities Canteen, cab poorly managed Very bad food in canteen Cab you have to wait for long hours

Likes

That we were taken care of when it was lockdown. The decision makers of Tech Mahindra seems to be in good spirits and has great plans for all it's employees. However, those plans or benefits are getting lost in the middle somewhere and are not being able to reach the employees working at the bottom.

Dislikes

... 3. Growth in a job can take years and you might still not get that position 4. No proper pay for increased work 5. Groupism 6. Scapegoating 7. Favouritism 8. Improper use of power even by the HR in senior positions of AMs