Tata ClassEdge Customer Service Manager salaries in India

Likes

The feeling to work for most ethical businesses. Tata brand value.

Dislikes

Below industry standard salary. Product outdated. No one has any concern about customer. All about to retire veteran from other Tata group companies made CEO of this company, so the only aim of those individuals some how work for 3-4 years and get retired.

Likes

Salary on time during pandemic also no salary deducted. You Can take leave for personal work (but still need to respond for mails, wa etc.)

Dislikes

Politics & discrimination. You only allowed to speak what senior asked. No actual care for customers, only on paper satisfactory ratings high req. Product's price not competitive. Very slow process. Small errors in documentation can take 8 days delay. If you don't care for job security then only join else frequently warnings of pink slip.

Likes

The working style and culture is very good. The management considers everyone is having equal right for sharing any queries and all. Shortly it is a place for innovative learning.

Dislikes

The Salary is based on the location of working, which is very bad for the experienced who are working in Tier 2 or 3 locations.

Likes

Balancing work and personal life was possible. Flexible work culture

Dislikes

Unfair pay structure Low salary as per market standards Bias behaviour of organisation for permanent and contractual staffs. No growth opportunity provided for contractual employees who have even worked for 5 years +. Very less increments. Credit will taken by seniors. Not much learning and scope for interpersonal growth.

Likes

Excellent work culture Work life balance is manageable On time salary, even during covid no detection of salary as a brand Tata it stood behind employees Freedom to experiment and give result You can learn how to build business strategy, skills required, experienced Academic team to mentor you

Dislikes

Tata as a brand is good, middle management people always steel your hardwork, people who shifted from educom joined in 2016 actually spoiled the company culture. Tata is repainted with educomp managers behavior. Sad part is top management never new the truth, who is actually giving results, always hardworking people hardwork is stolen by regional head