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3.6

based on 7.2k Reviews

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Sutherland Global Services Senior Customer Service Associate salaries in Ernakulam (Updated 2025)

Annual salary range
2 - 6 years exp.
₹3.4 Lakhs - ₹4.2 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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At par with the average Senior Customer Service Associate Salary in IT Services & Consulting Companies for 2 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Associate Salary
3 - 6 years exp. (3 salaries)
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₹3.4 L/yr - ₹4 L/yr

Finance & Accounting
Senior Customer Service Associate Salary
2 years exp. (AmbitionBox Estimate)
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₹3.8 L/yr - ₹4.2 L/yr

Last Updated: 29 Mar 2025

Senior Customer Service Associate salary at Sutherland Global Services ranges between ₹3.4 Lakhs to ₹4.2 Lakhs per year for employees with experience between 2 years to 6 years. Salary estimates are based on 5 latest salaries received from various employees of Sutherland Global Services.

Latest annual salaries shared by Sutherland Global Services Senior Customer Service Associate in Ernakulam

1w ago
₹3.5 Lakhs
3 years exp.
6mo ago
₹4.2 Lakhs
2 years exp.
1y ago
₹3.9 Lakhs
5 years exp.
1y ago
₹4 Lakhs
6 years exp.

Experience wise Sutherland Global Services Senior Customer Service Associate salaries in Ernakulam

Last Updated: 29 Mar 2025

Experience Avg Annual Salary
2 years (AmbitionBox Estimate)

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₹3.2 L/yr - ₹4.1 L/yr
3 years (AmbitionBox Estimate)

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₹3.3 L/yr - ₹4.2 L/yr
4 years (AmbitionBox Estimate)

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₹3.5 L/yr - ₹4.4 L/yr
5 years (AmbitionBox Estimate)

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₹3.6 L/yr - ₹4.6 L/yr
6 years (AmbitionBox Estimate)

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₹3.8 L/yr - ₹4.8 L/yr

Similar Designation salaries in Sutherland Global Services

Customer Service Associate Salary
(60 salaries)
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₹1.8 L/yr - ₹4.2 L/yr
Senior Associate Salary
(42 salaries)
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₹2.5 L/yr - ₹5 L/yr
Customer Support Associate Salary
(13 salaries)
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₹2.5 L/yr - ₹3.64 L/yr
Customer Support Executive Salary
(5 salaries)
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₹2.4 L/yr - ₹3.46 L/yr
Senior Customer Service Executive Salary
(3 salaries)
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₹3.1 L/yr - ₹3.88 L/yr

Salary related reviews for Sutherland Global Services

1.0

Rated by 1 employees for salary & benefits

Customer Service Associate in Kochi

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 30 Mar 2025
5.0
 for  Salary and Benefits

Likes

The work culture is very peaceful and the salary is pretty fair compared to other other companies as Sutherland provides a much better package even to freshers. The best salary packages in the industry.

read more
  • Salary - Excellent
    • +5 more

Dislikes

If you are hired on a contractual basis like I was there is no job security at all if the process to which you are hired is unsuccessful or if there is no more requirement for so many head counts they will just as you to go home. Maybe you will be notified a 2 days or maximum a week before that to just casually they will tell you may lose your job and they will just tell you to go home. Since they are hiring you for a contractual role you won't get any compensation or any other supports.

read more
  • Job security - Bad

Customer Service Associate in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 12 Feb 2025
2.0
 for  Salary and Benefits

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

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  • Company culture - Good

Dislikes

... permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

read more
  • Salary - Poor
    • +2 more

Customer Support Executive in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 29 Jan 2025
1.0
 for  Salary and Benefits

Likes

I don't like Sutherland

Dislikes

Very worst salary package, promotion, TL,Managers... In Sutherland 6 days working one days week off Including government holidays.... Best suggestion don't choose any one Sutherland company and don't believe any fake advertisements.....

read more
  • Salary - Bad
    • +6 more

Process Associate in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 24 Aug 2024
3.0
 for  Salary and Benefits

Likes

Good for gaining experience as a fresher.

Dislikes

...mination in the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer.

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  • Skill development - Poor
    • +3 more

Team Manager in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 16 Aug 2024
1.0
 for  Salary and Benefits

Likes

They always ask you for extending shift without pay on every client visit and change shift every month.

read more

Dislikes

They always ask tp extend shift for more than 12hrs without any pay Change shift every month No salary

read more
  • Salary - Bad
    • +6 more
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2w (edited)
peacemaker
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works at
Georgia-Pacific
New offer. Confused.
My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?
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Sutherland Global Services Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at Sutherland Global Services in Ernakulam?
The average salary of a Senior Customer Service Associate at Sutherland Global Services in Ernakulam typically ranges from ₹3.4 Lakhs to ₹4.2 Lakhs per year, depending on experience (from 2 years to 6 years).

The top 10% of Senior Customer Service Associate in Ernakulam at Sutherland Global Services earn more than ₹4.2 Lakhs per year, and the top 1% earn over ₹4.2 Lakhs per year. Senior Customer Service Associate Salaries at Sutherland Global Services can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 5 Sutherland Global Services employees in India.
What is the estimated take home salary of a Senior Customer Service Associate at Sutherland Global Services in Ernakulam?
The estimated take-home salary of a Senior Customer Service Associate at Sutherland Global Services in Ernakulam typically ranges from ₹27,719 to ₹29,117 per month. This is based on the average salary range of ₹3.4 Lakhs to ₹4.2 Lakhs per year for employees with experience ranging from 2 years to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 5 salaries received from various employees of Sutherland Global Services. Check how we calculate in-hand salary with our in-hand salary calculator.
How the salary growth look like for a Senior Customer Service Associate at Sutherland Global Services in Ernakulam?
The salary growth for a Senior Customer Service Associate at Sutherland Global Services in Ernakulam depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Associate in Ernakulam can expect the following growth trajectory at Sutherland Global Services:

Experience Average Salary Range
2 years ₹3.2 Lakhs to ₹4.1 Lakhs per year
3 years ₹3.3 Lakhs to ₹4.2 Lakhs per year
4 years ₹3.5 Lakhs to ₹4.4 Lakhs per year
5 years ₹3.6 Lakhs to ₹4.6 Lakhs per year
and so on.

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Sutherland Global Services Senior Customer Service Associate salary in Ernakulam ranges between ₹3.4 Lakhs to ₹4.2 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 5 Sutherland Global Services latest salaries received from various employees of Sutherland Global Services.