Startek Customer Care Agent salaries in India

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Likes

Campus.

Dislikes

Salary, Appraisal, Politics, Growth opportunities, Transportation, Sexism and work ethics. HR team is incapable of enforcing any rules/doesn't follow procedures and only does as per operations team.

Likes

It does have good promotions nice working environment good salary clean company

Dislikes

I have worked as a agent there the only problem I feel is the working hours for a agent is quite not acceptable i agree that 8-9 hrs are the general hours to work but it's is not acceptable as the agent need to take the customers call continuously for 8 hours it is not good no one should talk continuously for 8 hours straight as the calls are coming continue without the break of 5 seconds the hourse should be decreased upto 5 to 6 hours only if they are not letting u take a gap of one minute after one call I feel I really enjoyed working there and my performance was too good i didn't wanted to leave the job But this is the reason I left and my other batch mates also left it for the same reason

Likes

... security is 💯% they don't kick out people easily even when they do blunder. If you're TL and above, salary will hit your account without any delay

Dislikes

If you're hard-working. It won't work there. Managers need followers who smoke with them and discuss chit-chat. They keep on burdening you with work & night shifts unless you say no. No appraisal, no matter of your hardwork Manager isn't aware how you work even when your assistant manager is appreciating 😅😅

Likes

1. Work from home option available when need be.

Dislikes

...ll levels 4. Long working HRS. 5.No Paternity Benefits or Maternity benefits. 6. No Perks and benefits, what ever an employee gets is just salary. 7. No appraisal for agents level population only lead and above. 8. Max appraisals hike for top rating varies from 3~6% PA only . 9. No Infrastructure or reimbursement provided in WFM model. 10. No Transportation for associate or at any level. 11. Cafeteria and food needs major Revamp. 12. Unclean Washrooms feels like public toilet. 13. Leadership lacks vision and goals to drive their people towards achieving it. 14. Dynamic changes take place without discussions and heads-up however expected to drive it without proper guidance or glidepath to drive the changes. 15. Very High Agent level salary deductions happen due to short login HRs which is captured incorrectly by system. 16. Agent OTs and dues delayed due to long payout process. 17. Quite Outdated processes and systems in place for employees including HR Portals.