SMERA Ratings Customer Service Representative salaries in India

Likes

Just that I get to learn a lot from the management (internal) and from the different businesses (clients) (external).

Dislikes

No recognition. Excessive work despite time up at 7pm. Slow software RAMAN, Rude Team Leaders

Likes

All types of work rates final with clients. All contractor selection, scheduling making, drawing study, Billing work as work order, weekly meetings attending and site, etc problem solving within 1 to 2 days. Every bill submit with approved copy and drawings.

Dislikes

Some time Labour issue on site.

Likes

IF you are in surveillance team its the best or analyst team

Dislikes

Sales team are looked down by analyst, even though its sales team who is bringing them work and affording their salary. CEO is delusional and kairav shah (VP) and other sales team is pretty great. Not the worst..its fine better than other corporate companies.

Likes

Supportive colleagues

Dislikes

Poor work culture, incompetent top management. Poor decision making and organizational skills of top management. Lots of partiality and favourism. Only boot lickers can survive. Many talented people have left the organisation due to this. Moreover, one who does quality works doesn't get recognition coz buttering top management is important. Some of the outstation team leaders doesn't even knows anything and makes all sorts excuses in case of any complex cases to be handled. New joinees never get any chances for learning coz all the quality people have left. Some senior people never even bother to help or answer any questions in case of any genuine doubt, instead will shout, demoralize and will harass in different ways. The company knows only one thing - targets..irrespective of quality. No work life balance, saturday is holiday as per paper however they expect you to be there on saturday or else they will call or drop a mail. Women employees leave home late night however management is ignorant of the safety.

Likes

The company senior management is open for interaction.Superiors are supportive.Learning opportunity for finance sector is open to all. Also like the company's rehire policy.

Dislikes

Work pressure is very high.Coordination between the departments are pathetic,day by day it is improving.Employee medical policy is not sufficient.