Foundever Customer Service Associate salaries in Mumbai

Likes

Overall amazing experience. Supportive and helpful team. Sitel is the best place to start as a beginner. Fast growth and opportunities in this company.

Dislikes

There is nothing hate about this company, but needs to improve in hand salary.

Likes

Good environment if you're working through office not wfh.

Dislikes

Very less salary even if you get promoted. When you resign you'll face the worst situation by being kept in dark about when you'll be allowed to leave. It's like you'll have to resign from this company then only look for different opportunity elsewhere.

Likes

You will be treated like a STARKID until you complete your TRAINING from their REALITY COMES into the picture , what i really like about working here i found my VALUE and it helped me leaving this toxic environment

Dislikes

FOUNDEVER is a company where employees will be treat like Sh***t, they pay you they will make your work like you are robots, YOU are the REASON they are getting paid by their CLIENTS, YOU are the FIRST FACE to the customer, YOU are responsible for any mistake happened, YOUR work will go on TOSS if something happened even if its not YOUR mistake YOU have to face meetings, THEY will not listen to you at all if you bring a detractor (meaning:bad survey) YOU are Responsible for all parameters, IF you think of leaving the organisation their faces and opinion towards you will change in fraction of seconds they will not speak to you or talk to you nicely even after you worked whole heartedly during your tenurity, I personally suggest DO NOT APPLY if you already joined and its been less than a month LEAVE you'll be HAPPY , in TRAINING you'll love the company because they KEPT BEST TRAINER With Best Jokes & Best Humor once your TRAINING is done you are NO ONE , you will be the Jacka*s once you hit PRODUCTION FLOOR, your BREAKS are Questioned , Your LOG IN hours are Questioned, YOU will be chosed for Pole Dancing to welcome clients if they Visit so that you show them you are HAPPY you will be asked to not speak anything BAD about anything when there is a client visit, YOU will be asked to focus at work if they come, SOMEBODY will be handpicked that too on their CONVENIENCE so that you DANCE for CLIENT so they become HAPPY, NO TEAM ENGAGEMENT ACTIVITIES during your tenurity YOU WILL WORK LIKE A SL*VE AND QUESTIONED ABOUT YOUR WORK IN YOU WHOLE SHIFT, SHIFT ENDS YOU NEED TO GO HOME NO CHANCE TO SPEAK TO YOUR MANAGEMENT NOBODY WILL LISTEN OR AMEND ON ANYTHING IF YOU NEED TO CHANGE OR DOESNT LIKE SOMETHING IN OTHER WORDS THEY DONT CARE S**HIT ABOUT YOU / YOUR GOALS / YOUR CAREER / YOUR HAPPINESS / YOUR HEALTH / NO approvals on Medical Leaves you will be questioned about MEDICAL DOCUMENTS, they say you have medical insurance but no guidance how to claim it, they say you will have best Team Leader , a TEAM LEADER who doesnt know anything about PROCESS just dependent on S.M.E (who is trained for the process) T.L will not consider you , They will only consider your log in hours, Poor S.M.E's they arr paid lesser than customer support agent but they are assigned to assit 20 agents in one day, please be good with them , I'm not saying you guys NOT TO JOIN, all i'm saying this if you REALLY LOVE YOURSELF ??? Do not think of FOUNDEVER !!! dont even refer your freind to this organization YOUR FREIND will CURSE YOU during his/her tenurity .. YOU CANT CHANGE THIS COMPANY UNTIL YOU CHANGE WHOLE MANAGEMENT all are FAKE & BIASED , POLITICS is everywhere but in this organization all are POLITICIANS. you will see employees here no doubt but they are FORCED to stay BECAUSE they have RESPONSIBILITIES or they left their home town and have to make sure they pay to their P.G's monthly and have to send some to their families, they cannot afford switching to other company because here YOU Cant even SWITCH THEY WILL NOT RELIEIVE YOU EASILY UNTIL THEIR CONDITIONS ARE MET , THEY WILL ENVY YOU if you share that you are trying to SWITCH, You will know this when you Join , But you will also remember this REVIEW that someone warned YOU and YOU Ignored this review or if someone asked you to IGNORE , but this all TRUE. Ignore this & you will be RIPPED.

Likes

They pay decent, provide you with equipment and the pay is never late. You get to stay at home and work, they have benefits.

Dislikes

Management is non existent when you have problems, they take hours away based on performance, but never tell you this until they do it. They will discriminate against certain people when they do decide to give you the full hours you signed a contract for, no explanation. You are never treated fairly so dont ever expect it.

Likes

Only the pay structure is on par with other companies.

Dislikes

compensation is decent but the growth is 0. The company is not open to innovation as you have to only do what you are supposed to do. You are not rewarded for good works even if the client gives you an appreciation.No prior pieces of training for new processes but will be scolded after the mishap has been done.TLs have no authority as they only stick to managers for a better image of their own. During the pandemic, every other organization allowed to work from home Sitel did that but they wanted everyone to be in NCR only or lose the job. Even after telling about the red zones in the area wanted to go home they wanted associates to be in NCR.