Salesforce Customer Success, Service & Operations Department Salaries in Hyderabad / Secunderabad

Likes

1) Salary is OK 2) Benifits 🏥 🎓 🚗 3) I would say worklife balance is good until you don't work during AMER hours but you will get compensation for it. 4) Unlimited Tasty food & Barista access but quality of food is becoming worse day by day 😅

Dislikes

1) Lot of office politics started recently in hyd location, earlier it used to be a good environment but nowadays becoming very toxic. 2) Lot of fake promises will be given for promotion & it's very hard to get promotion here. 3) CSG department is adopting call center culture it's becoming more like a BPO company. 4) Every 4-5 months they will introduce new KPI , they don't care about customer issue or customer experience they just care about KPI's. 5) Most of the manager's you will find here are from BPO sector they don't have sufficient technical knowledge. 6) If you are working in Technical Support Engineering , then no career growth & learning opportunity.

Likes

Only salary is a good part about Salesforce. Else nothing is good

Dislikes

Egoistic manager Every time threaten you Targets (everyone is running for their targets, manager force you to complete Targets) Force to come offlce All people are fake no support No job security

Likes

1. Skill development and career development. 2. Salary is on higher side compare to other companies. 3. Other then work there are various teams which you can join, which are working on various social causes and organise regular events. 4.so far I have met great people who are always ready to help and are experts in their domain. 5. You can do all salesforce certification for free and without any worry that company will ask for payment if you will leave your job. 6. Completely streamlined salary and tax process. 7. only 30 days notice period. 8. No layoffs in consultancy so far unless you are really bad at your job.

Dislikes

1. Work life balance and everything depends upon the project you are in. There are fair share of Good as well as Bad Projects here. Although you learn a lot usually when you are in Bad project but your life can become hell. 2. You don't get Shares as part of your package on roles STC and below. You can purchase your own though. 3. These days they are cutting cost on everything so appraisal are average but still better then other consultancy companies.

Likes

Pay is good, wellbeing reimbursement along with free food.

Dislikes

Their leadership and upper management. Also there is so much of unnecessary team politics. And the work is very redundant, nothing much to learn in analytics side of Salesforce. Just keep completing those stakeholders requirements without knowing why are we doing it.

Likes

The facilities they provide for their employees are exceptional. They have designated salary ranges for each position. If you get a role, they will offer you compensation within that range, regardless of your current package.

Dislikes

Getting promotions can be extremely difficult. Your total years of experience hold little value. If the interviewer likes you, you might secure a high position with minimal experience. Conversely, if the feedback is unfavourable, you might end up in a low position despite having extensive experience.