Novartis Customer Service Manager salaries in India

Likes

only learning i liked about Novartis.

Dislikes

... even bother to look after employee complains. absolutely extinct department. 7. managers will call personally and ask employees to work on saturday and sundays without any extra pay. 8. they retaliate against external/ contractual employee if not listening to them. 9. raising against management with valid issues is not taken seriously. Overall -SCM is the worst department to work.

Likes

Transparent Salary comparison with market. Learning and growing opportunities. Your voice is counted. Flexi working hours, good management providing regular updates. Supportive seniors.

Dislikes

Nothing as such in my area of work.

Likes

Work life balance is amazing, tech is good, salary is great, benefits are great, company culture is awesome. Lot of involvement with business stakeholders gives exposure

Dislikes

Opportunities for growth are less, if someone is pure techie, may get disappointed with the kind of work. Some days pressure is a lot, while most other days are quite breezy.

Likes

Unbossed culture (mostly) Flexible Timing (most of the teams)

Dislikes

1. TFG - Heavy cost-cutting. Clearly visible in various aspects 2. Sandoz division spin-off 3. Too much hiring from some orgs (ZS, IQVIA). People from those places bring & spread their toxic servicing client mentality (especially for IQVIA). Eventually this led to some sort of micro-management. 4. No free food. Paid food is overpriced and has no taste No cab for regular shift people. 5. SNOW - pathetic project creation tool. 6. Productivity goes for a toss as there are so many formalities 7. Promotion can be biased. have seen people climbing the ladder by organizing events.

Likes

One of the great places to work and also the work life balance is well established. Company policies are good, culture, vision, people, learning, fun. Overall Novartis is complete package of life and happiness.

Dislikes

Company could increase the pay as per the market value. Hikes received are less comparetively