Mphasis Senior Knowledge Specialist salaries in India

Likes

Management is not supportive. Company not following their own policies. There is no any bonus and salary is also giving very low. Company not carrying about their employees.

Dislikes

Not satisfied with appraisal and salary.

Likes

For freshers its very good company to kick start your career, payscale very low even after you stay there for for 3-4 years your salary will be within 20k mark Work culture satisfying, you will get good job security there

Dislikes

Only concern is pay scale nothing else

Likes

...company is only for level one or two employees, work life balance is horrible Management is very poor and demanding as they are not qualified as per industry standard, employee compensation is very low.

Dislikes

Management is very poor.

Likes

Flexible working hours, Skill development internal platforms or training tools, Self awareness sessions organised by HRBPs

Dislikes

1. No Salary increment from last 4 years in any department, 2. Multiple manager hierarchy, 3. Unnecessary internal PF process, 4. Benefits like Internet bill reimbursement are only on paper, 5. Rude hiring HRs (Negotiate as higher as possible while joining only, because once you join in- you'll not get anything) 6. Unskilled managers or management (not all but some), 7. Appreciations happen only on email, the rewards system (money based) stopped from Q1 2023, you'll get certificates to post on social media/LinkedIn 😁 8. Quarterly bonus will be received only if "whole team" performs better & if your client is 100% happy. Else, forget it. (It doesn't matter how smart/hard you worked

Likes

To be frank I'm just ok with their package as compared to other companies but still there is no additional benefits like night shift allowance or bonus.

Dislikes

As a customer chat agent it's really challenging task to work almost 7:45 hours constantly on 3 concerency which will break down our mental health and cause stress and also shif part they will continuously changes according to their need they will not even ask agents that they are comfortable or not and also there will be a huge difference in shifts life one month day shift and next month will be night shift which will cause for health, sleep and peace. If you are looking for peaceful work I would recommend every one to not choose customer support domain in Mphasis.