Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Mphasis Team. If you also belong to the team, you can get access from here

Mphasis Verified Tick

Compare button icon Compare button icon Compare
filter salariesFilter salaries by

Mphasis Senior Customer Support Officer salaries in Mangaluru (Updated 2025)

Annual salary range
2 - 6 years exp.
₹2 Lakhs - ₹4.5 Lakhs
Avg. annual salary
unlock blur

Monthly In-hand Salary

unlock blur

53% more than the average Senior Customer Support Officer Salary in IT Services & Consulting Companies for 2 - 6 years of experience

Interested in this particular role?

Salaries in different departments

Customer Success, Service & Operations
Senior Customer Support Officer Salary
2 - 6 years exp. (13 salaries)
unlock-blur

₹2.5 L/yr - ₹4.3 L/yr

Finance & Accounting
Senior Customer Support Officer Salary
2 - 6 years exp. (3 salaries)
unlock-blur

₹2 L/yr - ₹5.7 L/yr

Last Updated: 17 Mar 2025

Senior Customer Support Officer salary at Mphasis ranges between ₹2 Lakhs to ₹4.5 Lakhs per year for employees with experience between 2 years to 6 years. Salary estimates are based on 19 latest salaries received from various employees of Mphasis.

Latest annual salaries shared by Mphasis Senior Customer Support Officer in Mangaluru

2w ago
₹3.7 Lakhs
6 years exp.
1mo ago
₹2.8 Lakhs
3 years exp.
2mo ago
₹3 Lakhs
6 years exp.
6mo ago
₹3.5 Lakhs
6 years exp.
1y ago
₹3.7 Lakhs
3 years exp.
1y ago
avg blur mobile
2 years exp.
1y ago
avg blur mobile
3 years exp.
1y ago
avg blur mobile
2 years exp.
1y ago
avg blur mobile
2 years exp.
1y ago
avg blur mobile
4 years exp.

Experience wise Mphasis Senior Customer Support Officer salaries in Mangaluru

Last Updated: 17 Mar 2025

Experience Avg Annual Salary
2 years  (6 salaries)

unlock blur

₹2.4 L/yr - ₹7.4 L/yr
3 years  (6 salaries)

unlock blur

₹2.7 L/yr - ₹7.6 L/yr
4 years  (3 salaries)

unlock blur

₹2 L/yr - ₹7.7 L/yr
5 years (AmbitionBox Estimate)

unlock blur

₹3.9 L/yr - ₹5 L/yr
6 years  (3 salaries)

unlock blur

₹3 L/yr - ₹8 L/yr
Mphasis Senior Customer Support Officer Salary and Career Growth

From

To

Senior Customer Support Officer

unlock blur Lakhs/yr

2 - 7 years exp.

Senior Manager

unlock blur Lakhs/yr

10 - 19 years exp.

Senior Customer Support Officer

2 - 7 years exp.
unlock blur

Assistant Unit Manager

5 - 13 years exp.
unlock blur
arrow icon 37% hike

Manager

5 - 17 years exp.
unlock blur
arrow icon 226% hike
Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in Mphasis

unlock blur
₹2 L/yr - ₹4.75 L/yr
unlock blur
₹1.45 L/yr - ₹3.7 L/yr
unlock blur
₹2.05 L/yr - ₹3.6 L/yr

Top skills at Mphasis for Senior Customer Support Officer

customer support Communication Skills Customer Service Analytical skills Excel Operations Customer Satisfaction SLA bpo Word Semi Voice

Salary related reviews for Mphasis

3.5

Rated by 2 employees for salary & benefits

Full Time

 · 

Risk Management & Compliance Department

3.0
  •  posted on 10 Sep 2023

3.0
 for  Salary and Benefits

Likes

Flexible working hours, Skill development internal platforms or training tools, Self awareness sessions organised by HRBPs

read more
  • Skill development - Excellent
  • +2 more

Dislikes

1. No Salary increment from last 4 years in any department, 2. Multiple manager hierarchy, 3. Unnecessary internal PF process, 4. Benefits like Internet bill reimbursement are only on paper, 5. Rude hiring HRs (Negotiate as higher as possible while joining only, because once you join in- you'll not get anything) 6. Unskilled managers or management (not all but some), 7. Appreciations happen only on email, the rewards system (money based) stopped from Q1 2023, you'll get certificates to post on social media/LinkedIn 😁 8. Quarterly bonus will be received only if "whole team" performs better & if your client is 100% happy. Else, forget it. (It doesn't matter how smart/hard you worked

read more
  • Promotions - Bad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 05 May 2023

3.0
 for  Salary and Benefits

Likes

To be frank I'm just ok with their package as compared to other companies but still there is no additional benefits like night shift allowance or bonus.

read more
  • Job security - Good

Dislikes

As a customer chat agent it's really challenging task to work almost 7:45 hours constantly on 3 concerency which will break down our mental health and cause stress and also shif part they will continuously changes according to their need they will not even ask agents that they are comfortable or not and also there will be a huge difference in shifts life one month day shift and next month will be night shift which will cause for health, sleep and peace. If you are looking for peaceful work I would recommend every one to not choose customer support domain in Mphasis.

read more
  • Skill development - Poor
  • +4 more

Full Time

 · 

BFSI, Investments & Trading Department

1.0
  •  posted on 10 Apr 2023

1.0
 for  Salary and Benefits

Likes

Nothing to say about Mphasis not much

Dislikes

...t of Rd. Manager's partiality is very high . Reallocation every time from Pune . From same employee they don't ask and joining is included in every month pay slips. No shift allowance for working in night shift as well. just for even less pay to get experience we can work here. My recommendation to avoid. I don't know about others job role but. They paid from client. But they don't give any benefit. Pf is very low they deposit very less.

read more
  • Salary - Bad
  • +4 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 05 Jun 2022

1.0
 for  Salary and Benefits

Likes

Culture in the company is good and they have multiple business LOB's and if you are lucky you can be moved to another business through other programs.

read more
  • Job security - Good

Dislikes

...ssue perks like other companies. No night shift allowance and no food allowance. Cab available however a certain amount will be deducted from your salary every month.

read more
  • Salary - Bad
  • +4 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 17 Dec 2024

1.0
 for  Salary and Benefits

Likes

There’s nothing to like

Dislikes

I was offered a package of 6.7lpa at the time of salary discussion, with the understanding/assurance that after all the deductions I would be getting 47k inhand. When I received my offer letter my package is 5.7lpa, I spoke to them about the same and they said this is the best we can offer. Why did you guys wasted my time if you can’t afford to pay? I would suggest everyone not to work with this organisation.

read more
  • Salary - Bad
  • +6 more
see more salary related reviews

Discover interview dos and don'ts from real experiences

What people are saying about Mphasis

View All
a development consultant
1w (edited)
Harman VS Deloitte VS MPhasis
Which company should I join as QA having 5.5 yrs of exp?
Got a question about Mphasis?
Ask anonymously on communities.

Mphasis Senior Customer Support Officer Salary FAQs

What is the salary of Senior Customer Support Officer at Mphasis in Mangaluru?
The average salary of a Senior Customer Support Officer at Mphasis in Mangaluru typically ranges from ₹2.0 Lakhs to ₹4.5 Lakhs per year, depending on experience (from 2 years to 6 years).

The top 10% of Senior Customer Support Officer in Mangaluru at Mphasis earn more than ₹3.7 Lakhs per year, and the top 1% earn over ₹3.7 Lakhs per year. Senior Customer Support Officer Salaries at Mphasis can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ Mphasis employees in India.
What is the estimated take home salary of a Senior Customer Support Officer at Mphasis in Mangaluru?
The estimated take-home salary of a Senior Customer Support Officer at Mphasis in Mangaluru typically ranges from ₹32,151 to ₹33,433 per month. This is based on the average salary range of ₹2.0 Lakhs to ₹4.5 Lakhs per year for employees with experience ranging from 2 years to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of Mphasis. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior Customer Support Officer at Mphasis in Mangaluru?
To be a Senior Customer Support Officer at Mphasis in Mangaluru, the key skills required include:

  • - customer support
  • - Communication Skills
  • - Customer Service
  • - Analytical skills
  • - Excel

These skills are highly valued at Mphasis and are crucial for successful performance in a Software Engineering role.
How the salary growth look like for a Senior Customer Support Officer at Mphasis in Mangaluru?
The salary growth for a Senior Customer Support Officer at Mphasis in Mangaluru depends on factors such as experience, performance, and promotions. On average, a Senior Customer Support Officer in Mangaluru can expect the following growth trajectory at Mphasis:

Experience Average Salary Range
2 years ₹2.4 Lakhs to ₹7.4 Lakhs per year
3 years ₹2.7 Lakhs to ₹7.6 Lakhs per year
4 years ₹2.0 Lakhs to ₹7.7 Lakhs per year
5 years ₹3.9 Lakhs to ₹5.0 Lakhs per year
and so on.

Tell us how to improve this page.

Mphasis Senior Customer Support Officer salary in Mangaluru ranges between ₹2 Lakhs to ₹4.5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 19 Mphasis latest salaries received from various employees of Mphasis.