JPMorgan Chase & Co. Customer Success, Service & Operations Department Salaries in Mumbai (Updated 2025)

Likes

Salary is good as well as bonus, apart from this there is extra benefit, like food allowance, shift allowance, wifi allowance.

Dislikes

working culture is pretty hard, have to work for almost more than 10 hours.

Likes

There is less pressure than other company with regards to job security.

Dislikes

From Indian region:- 1) Salary structure is not good 2) Mobility and appraisal system is not transparent. 3) Like all big corporate management is less transparent about the road map and lot of office politics and favoritism 4) Biasedness in promotion to females. 5) In terms of benefit policy is not employee friendly for example there is no leave encashment policy as well as parents are not covered in basic insurance. 6) There is no provision for the extended emergency sick leave in case of any major accident occur. 7) No sabbatical leave option. 8) HR has no longer exists like before now there are only ask HR tool for queries. 9) No proper exit interview taken.

Likes

Its been 5 months and have found everything good about it. However expected their IT team to be more robust which is has still scope of improvement. Overall experience has been good

Dislikes

HR do not give clarity at time of hiring about the compensation. Also the IT team needs to be more effective.

Likes

Work culture is very open and transparent. We can voice upto the highest level of our reporting hierarchy with our view and opinions suggestions very quickly and simply. Support from top management is good.

Dislikes

I feel that equal compensation benefits are not there. The overall performance Rating criteria is based on Few irrelevant People networking and all

Likes

Great culture to promote internal talent. Open to mobility. Very resilient organisation. Good place to work with. Great infrastructure. You feel proud working with JP. Facilities are amazing.

Dislikes

Bureaucracy - that is the single biggest put off for me. Salary at senior levels is not very competitive. Also, you tend to get siloed quickly. At senior levels, career pathing is not very clear. When people resign, they are told about what great plans were being created for them.