IntouchCX Senior Technical Support Associate Salaries by 9 Employees

1 - 5 years exp.

₹2 Lakhs - ₹7 Lakhs

Low Confidence

Avg. annual salary

Monthly In-hand Salary

11% less than the average Senior Technical Support Associate Salary in BPO Companies for 1 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Technical Support Associate Salary 1 - 3 years exp. (6 salaries)	₹2 L/yr - ₹4.1 L/yr
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Sales & Business Development Senior Technical Support Associate Salary 4 years exp. (AmbitionBox Estimate)	₹3.8 L/yr - ₹4.8 L/yr

Last Updated: 29 Sep 2023

Companies similar to IntouchCX for Senior Technical Support Associate

Company name	Avg Annual Salary	Open Jobs
Concentrix Corporation Senior Technical Support Associate Salary 2 - 6 years exp. (152 salaries)	₹2.7 L/yr - ₹6.7 L/yr 1% more
Infosys BPM Senior Technical Support Associate Salary 1 - 5 years exp. (8 salaries)	₹2 L/yr - ₹3.1 L/yr 28% less
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Teleperformance Senior Technical Support Associate Salary 4 - 15 years exp. (6 salaries)	₹3.9 L/yr - ₹4.7 L/yr 5% less
Sykes Business Services Of India Senior Technical Support Associate Salary 2 - 6 years exp. (4 salaries)	₹3.8 L/yr - ₹4.5 L/yr 5% less
Conneqt Business Solutions Senior Technical Support Associate Salary 3 - 7 years exp. (3 salaries)	₹2.7 L/yr - ₹5 L/yr 15% less

Senior Technical Support Associate salary at IntouchCX ranges between ₹2 Lakhs to ₹7 Lakhs per year for employees with experience between 1 year to 5 years. Salary estimates are based on 9 latest salaries received from various employees of IntouchCX.

Experience wise IntouchCX Senior Technical Support Associate salaries

Last Updated: 29 Sep 2023

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	₹3.3 L/yr - ₹4.2 L/yr
2 years (3 salaries)	₹2 L/yr - ₹7 L/yr
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3 years (AmbitionBox Estimate)	₹3.7 L/yr - ₹4.7 L/yr
4 years (AmbitionBox Estimate)	₹3.9 L/yr - ₹5 L/yr
5 years (AmbitionBox Estimate)	₹4.1 L/yr - ₹5.3 L/yr

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Top skills at IntouchCX for Senior Technical Support Associate

Kibana Data Analysis Zendesk SQL JIRA Troubleshooting Confluence Tableau Tableau Billing SME Service Desk Account Management Data Visualization Trend Analysis

Salary related reviews for IntouchCX

3.0

Rated by 2 employees for salary & benefits

Customer Care Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 22 Jan 2025

5.0

for Salary and Benefits

Likes

Company is offering good salary with cab.

Salary - Excellent

+3 more

Dislikes

There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.

Job security - Bad

Senior Analyst in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 07 Jan 2025

3.0

for Salary and Benefits

Likes

You get on time salary that’s the good thing

Job security - Excellent

Dislikes

Very bad work culture Initially while hiring the information given is false Team leaders don’t have any courtesy on team members they treat like slave Process n call flows are to much work stress is more

Work satisfaction - Poor

+2 more

Technical Support Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 24 Mar 2024

2.0

for Salary and Benefits

Likes

Company culture

Company culture - Good

Dislikes

As I want to say that the dislikes are firstly salary when i joined in the company i have a role for the esupport role and my roles and responsibilities are helping with the technical support. but when coming to the company people are forcing to do sales. Why we have to do sales we are from the technical support we have to help with technical questions to the people. And i want to say that the salaries are different for sales department as well as technical support we all know that. But as we are doing both technical and sales why can't we expect more salary on the role.

Salary - Poor

+4 more

Customer Care Executive in Bangalore / Bengaluru (working remotely)

Full Time

Other Department

1.0

• posted on 27 Dec 2023

3.0

for Salary and Benefits

Likes

Nothing is good!!! The whole lot of people in the Management and HR SUCK!!!

Dislikes

HRs of this company are 100% incapable of their duties! One person from the Peets coffee process named Rifat was offered a lesser salary. 15 days after joining the company, his salary was reviewed and he was offered a package as per his expectations. How was the above possible??? Join 247 Intouch and everything is possible. The process TL Santosh and Manager Sandesh, seem like they have only handled Domestic processes. The above people give you targets that you will never achieve. NEVER EVER JOIN THIS ORGINATION!

Skill development - Bad

+5 more

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

4.0

• posted on 29 Dec 2023

2.0

for Salary and Benefits

Likes

I appreciate the positive work environment at IntouchCX, where collaboration is encouraged. The team dynamic and the company's commitment to innovation are notable aspects that I enjoy in my role.

Skill development - Good

Dislikes

While I value my experience at IntouchCX, I believe there's room for improvement in terms of salary, job security, and the recruitment process. Addressing these areas could contribute to an even more fulfilling work experience.

Salary - Poor

+2 more

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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IntouchCX Senior Technical Support Associate Salary FAQs

What is the salary of Senior Technical Support Associate at IntouchCX ?

The average salary of a Senior Technical Support Associate at IntouchCX in India typically ranges from ₹2.0 Lakhs to ₹7.0 Lakhs per year, depending on experience (from 1 year to 5 years).

The top 10% of Senior Technical Support Associate at IntouchCX earn more than ₹5.7 Lakhs per year, and the top 1% earn over ₹7.0 Lakhs per year. Senior Technical Support Associate Salaries at IntouchCX can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 9 IntouchCX employees in India.

What is the estimated take home salary of a Senior Technical Support Associate at IntouchCX in India?

The estimated take-home salary of a Senior Technical Support Associate at IntouchCX in India typically ranges from ₹30,567 to ₹31,873 per month. This is based on the average salary range of ₹2.0 Lakhs to ₹7.0 Lakhs per year for employees with experience ranging from 1 year to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 9 salaries received from various employees of IntouchCX. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Senior Technical Support Associate at IntouchCX ?

To be a Senior Technical Support Associate at IntouchCX in india, the key skills required include:

- Kibana
- Data Analysis
- Zendesk
- SQL
- JIRA

These skills are highly valued at IntouchCX and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than IntouchCX for Senior Technical Support Associate in India?

Concentrix Corporation

₹2.7 Lakhs to ₹6.7 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by IntouchCX, depending on the role and experience level.

What is the salary of a Senior Technical Support Associate in companies similar to IntouchCX in India?

The salary of a Senior Technical Support Associate at companies similar to IntouchCX in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Sykes Business Services Of India	₹3.8 Lakhs to ₹4.5 Lakhs per year
Teleperformance	₹3.9 Lakhs to ₹4.7 Lakhs per year
Conneqt Business Solutions	₹2.7 Lakhs to ₹5.0 Lakhs per year
Infosys BPM	₹2.0 Lakhs to ₹3.1 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Technical Support Associate at IntouchCX in India?

The salary growth for a Senior Technical Support Associate at IntouchCX depends on factors such as experience, performance, and promotions. On average, a Senior Technical Support Associate can expect the following growth trajectory at IntouchCX:

Experience	Average Salary Range
1 year	₹3.3 Lakhs to ₹4.2 Lakhs per year
2 years	₹2.0 Lakhs to ₹7.0 Lakhs per year
3 years	₹3.7 Lakhs to ₹4.7 Lakhs per year
4 years	₹3.9 Lakhs to ₹5.0 Lakhs per year

and so on.

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IntouchCX Senior Technical Support Associate Salaries

IntouchCX Senior Technical Support Associate salary in India ranges between ₹2 Lakhs to ₹7 Lakhs with an average annual salary of ₹. Salary estimates are based on 9 IntouchCX latest salaries received from various employees of IntouchCX.