Instamojo Customer Service Manager salaries in India

Likes

When I joined Instamojo there was no micromanagement. And I had the flexibility to experiment and fail. The work life balance is great.

Dislikes

The micromanagement started happening around a year back and the team morale went down the drain. There’s no trust on the team and job security is not there. Also there’s no information flow from the top management.

Likes

WFH option is available.

Dislikes

Too many hicups in the system. No increments, no promotions last year and looks same this year. Employees too are facing difficulties in getting any issue resolved. Now there is no job security, it was there earlier. Skill Development/ Learning is just a part of HR deck. Practically nothing is there.

Likes

"Working at Instamojo has been an incredibly rewarding experience for several reasons. First, I truly admire Instamojo's mission to empower small and medium businesses by providing them with seamless digital payment solutions and tools to grow their online presence. Being part of a company that directly impacts entrepreneurs and helps them succeed has been deeply motivating for me. Second, the collaborative and innovative culture at Instamojo has been a significant highlight. The organization fosters a work environment where ideas are welcomed, cross-functional collaboration is encouraged, and there’s a strong focus on problem-solving. For example, during my time there, I collaborated with multiple teams to streamline workflows, implement new features, and enhance the product's usability, which resulted in tangible benefits for our users. Lastly, the opportunity to work on meaningful projects and use data-driven strategies to address real-world challenges has been immensely fulfilling. Instamojo’s focus on innovation has allowed me to grow both professionally and personally, as I’ve been exposed to dynamic challenges that have sharpened my critical thinking and analytical skills. Overall, my time at Instamojo has been about growth, impact, and meaningful contributions to both the company and its customers, which aligns perfectly with my professional values."

Dislikes

While my experience at Instamojo has been largely positive, one challenge I encountered was related to the fast-paced environment and evolving priorities. At times, it meant shifting focus quickly to address urgent issues, which could delay longer-term projects. For example, there were instances where resource allocation had to pivot to address immediate customer concerns, which slowed down planned feature rollouts.

Likes

My manager was a only person who was a good human being else everyone was shit

Dislikes

Everything..!! Hire and fire policy. Would give -100 for job security. Laid off d department in a month after getting hired. Was asked to put resign. Worst as hell

Likes

It's been a year now and completely satisfied with the company, engineering team, work life balance is quite good and you will get good perks too.

Dislikes

The management could be more better don't have a complete management hierarchy, also HR department changes quite frequently they should look around this also town hall happens once in a year