iEnergizer Assistant Customer Care Executive salaries in Gurgaon / Gurugram

Likes

The salary was good

Dislikes

Working hours are a bit too long , 10 hours is what it takes in a normal job including the travelling but here it is the timings of the shift and work can get very hectic and demotivating because the customers often take the frustation out on the agent for there problems

Likes

Only job security!!

Dislikes

...old : 5 LWP in a year can be a loss of retention 60000 or 1.2 lk. 3. No PF : 4. Attendance bonus - 1 forced LWP applied by supervisor costs (5000 attendance bonus + 1 day salary + low rating+ behavioral marking, etc ) All these are the tools for supervisor to punish an associate. There is no employee satisfaction at all !!

Likes

Nothing

Dislikes

...y required and they remove people whenever they want For whatever silly reasons. Open door policy is only on paper this company never work on policy OPERATIONS : HOD balbir he treat agent as slave and AM mangesh and TL shubham never help whenever required HR : pooja and gaurav never committed to there words Common issues : salary dedication 250 for full day extra and 150 for half day for absent days there There is is public holiday provided by company in operations Salary issue for every month

Likes

Colleague and other senior designation worker are helping and good to mentor new members

Dislikes

Salary deduction due to their policy which new members don't know because as usually we didn't get that much time to read their policies of 25 pages.

Likes

Only I get salary on time and there is no support from operation team

Dislikes

I have joined Ienergizer last year recently I had arguments with my AM his is using unprofessional way of talking or thread me everytime I will hold your salary and all after this he also hold my salary then I complaint with HR after this he is now targetting me and his manager also supported him this is my one of the worst experience which I faced in my career the environment is not good really.