ICICI Bank Service Delivery Manager salaries in Mumbai (Updated 2025)

Likes

Salary and perks are good.

Dislikes

Work culture is terrible. Unnecessary toxicity, poor environment in office, rude seniors and one might face harassment from seniors. If you get good team and senior , consider yourself lucky or else its worst.

Likes

Work life balance and job securities

Dislikes

Job security id there so anyone can survive if they are not performing too, salary is low and promotion and appraisal is rare if you are not from sponsored/Tie up colleges.

Likes

Great working experience. Work culture is good. Can learn new things and grow. Job security is there.

Dislikes

Salary and & monetary benefits are not satisfactory. Promotion amd appraisal process is not motivating.

Likes

Product team culture is different from the branch and operations team. Fairly interesting work, experienced seniors, progressive work culture, youthful peer. The bank has been a leader in technology (good for PMs). Unlimited sick leaves, good insurance policies. Swanky corporate offices with nice cafeteria and other facilities.

Dislikes

Poor pay/hike compared to other PMs. No parity in pay. Product function is still evolving. It's more of a project management function. Bureaucratic decision making process. Hikes be based only on overall performance of team and bank. Promotions will be on vintage. No motivation to perform since free riders now have more reasons to free ride. Some weird policies during Covid- employees were asked to wfh from base locations even if the role does not require visiting office.

Likes

If you are a fresher then it's one of the best place to work with. You get get overall knowledge of banking industry. If you are a self motivated person then it's best for you because over here no one spoon feed you majority of the time you have to come up with your own strategy. It will be challenging job.. Overall work culture is great and you will come across good people. Plz note you will get a sales job if you get hired in retail banking. Things you will learn here: 1. Customer service 2. Communication skills 3. Financial Advising 4. Team management 5. Leadership skills 6. Telecommunications 7. Sales (most of people can't do this so be sure you are ready to sell every product that a banks offer). They will give you ample of time to settle yourself and HR policy of icici group is very strong 💪

Dislikes

1.Low salary which demotivates employees. 2. Lack of knowledge in your peers members 3. Infrastructure is too bad at some branch . At some point of time you will face alot of issues like connectivity issues and all. 4. No proper training to employees.