ICICI Bank Senior Manager Customer Service salaries in Mumbai

Likes

Good work environment and cultureI like the way they take care of their employees and supporting team members. There is huge cafeteria space and with quality food stalls.

Dislikes

Salary is decent but carrier growth is slow. Cab facility is not there and for chilly there is no gaming space.

Likes

Icici bank is the best place to work.i worked at gachibowli branch n the work environmnt is vry good,n the team.leaders r vry supportive.one of the best place i hv ever worked.

Dislikes

Salary package was vry low,rather than dis thr r no issues.

Likes

Good work culture, Always work on ethics, No Flexible timings but work needs to be done on time. Performance based bonus is an advantage. Too much work pressure

Dislikes

Manpower issue and cost cutting from seniors leads to loads of work

Likes

Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Likes

Very easy to sustain if you have worked for more than 4-5 years Job stability is there Salary and bonuses come in time always

Dislikes

Work culture is an absolute joke here. This can take a toll on your mental health. No incentives hence hardly any motivation to work. Your journey in the organization will depend upon your bosses behavioral traits.