IBM Service Desk Manager salaries in India

Likes

Varied exposure. Due to lack of budget management will get most of the high end task done by you thereby increasing the exposure.

Dislikes

...agement i worked with was not skilled and GA was managed by PTP and OTC leaders Bad pay - increments and perks are really bad Office politics - no value for work if you are good at dancing or singing or anchoring management might favour you. If you are good at work they will drill you. Management company - there is no HR so the rule of manager is final. I witnessed few harassment casses wherein a female employee was abused by manager and on her complaint there was no action. No promotions - there is no 18 or 24 month criteria. Even if you are top rater they at first will make false promises of promotion and later will reject your promotion. Self centered management - the management is so self centered they even jeopardize the careers of innocent. I witnessed few cases where people were asked to resign or else threatened to be given PIP. No formal documentation of roles and responsibilities also even sometimes they mislead org chart or hierarchy. Delayed FNF - management is unaware about FNF policy or relieving formalities which result in delay of FNF. My FNF is pending for more than 2 months and after several escalations i get no resolution. Micro management and pathetic work life balance with no wfh policy. I had to fight with management to allow my team to take 1 wfh a week.

Likes

...en you attain certain exp and post. In Concentrix skill development is best . When compare with both companies you get both things salary and skill development at same time.

Dislikes

No HR aligned to project so for some employees it’s disadvantage as you have to sort all your problem with people manager. But for me things are perfectly fine ..

Likes

You will get your salary on time if you work.

Dislikes

This is a Manager's company, so if you know your manager then you will get salary hike/promotion/on site opportunity etc. But if your Manager doesn't know you then you will stay at the same level till your retirement.

Likes

Good learning and skills development opportunities. Attractive compensation for lateral entries. But compensation growth could become stagnant after that.

Dislikes

No shift timings for my project. Work Life Balance could go for a toss in few projects.

Likes

Great learning opportunities, lots of projects. Unlimited sick leave. Fair compensation. Good work from home.

Dislikes

Bureaucratic structure. No clear HR policy. Poor career growth opportunities. Poor mid level management.