HCLTech Customer Service Officer salaries in India

Likes

You become comfortable by seeing everyone is going through the same level

Dislikes

Very toxic policy , appraisals are delayed , the salary is not salary its pocket money, the over work culture and less people in work and more people on bench and silent layoffs

Likes

It’s main headquarters is pretty good, if your first company is HCL then you need to switch in 1-2years for salary growth because appraisal is monthly performance based which means you would be getting appraisal marks on every 3 months like JFM, AMJ, JAS, OND so if your marks will always 8 or 9 out of 10 then you would be getting 10-15% hike max.

Dislikes

When anyone came with experience then they would provide good salary but same experienced employee who working with HCL would get 10%appraisal which is wrong

Likes

Work life balence is good. Work culture is quite good. Helpful team members, mentors, HRs Hybrid work policy. Flexible timings

Dislikes

Salary compensation is worst. Yearly increment is too much less, not even 10% of your previous annual CTC. Company management is not good. Growth opportunities are very limited.

Likes

Nothing is likable no job safety too.

Dislikes

...except for the knowledge u get that too forced on you in a short period of time. You may never get hike never get ur promised salary and a very big bad thing they expect people to work every day even in weekend in the name of production support and on top of exceeding our capacity they make u work 12hrs daily in the name sake of volume with out proper rest in the weekends. If quality suffers bcz of overwork they shame you if u focus on quality and loose target that too not normal more than 1 can do they again shame you in front of everyone. Been in this environment for only 5mnths but feels like years of suffering and they are normalizing this on daily basis as if its nothing. No proper organizing works no proper management or training yet they scold us as if we are the only one lagging in everything tho we spend hours of our blood and tears.

Likes

You receive salary on time. That's it.

Dislikes

The management is biased and creating a shit of a good organization. No appraisals. No recognition. No growth. Only the management is growing by cost cutting and throwing people out of the organisation. Better to join a small organisation as there is no job security here also now.