ESAF Small Finance Bank Customer Service Officer Salaries by 10+ Employees (Updated 2025)

0 - 4 years exp.

₹2 Lakhs - ₹3.4 Lakhs

Avg. annual salary

Monthly In-hand Salary

21% less than the average Customer Service Officer Salary in Banking Companies for 0 - 4 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Officer Salary 0 - 4 years exp. (6 salaries)	₹2 L/yr - ₹3.2 L/yr
Finance & Accounting Customer Service Officer Salary 0 - 3 years exp. (3 salaries)	₹2.4 L/yr - ₹3.3 L/yr
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Sales & Business Development Customer Service Officer Salary 1 year exp. (AmbitionBox Estimate)	₹2.7 L/yr - ₹3.3 L/yr

Last Updated: 5 Apr 2025

Companies similar to ESAF Small Finance Bank for Customer Service Officer

Company name	Avg Annual Salary	Open Jobs
Equitas Small Finance Bank Customer Service Officer Salary 0 - 7 years exp. (314 salaries)	₹1.2 L/yr - ₹5 L/yr 9% more	24 job openings
AU Small Finance Bank Customer Service Officer Salary 0 - 6 years exp. (219 salaries)	₹1.6 L/yr - ₹4.8 L/yr 22% more
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Fino Payments Bank Customer Service Officer Salary 0 - 4 years exp. (78 salaries)	₹1.2 L/yr - ₹3 L/yr 29% less
DBS Bank Customer Service Officer Salary 0 - 10 years exp. (68 salaries)	₹3.1 L/yr - ₹9 L/yr 114% more	1 job opening
SVC Co-Operative Bank Customer Service Officer Salary 2 - 8 years exp. (67 salaries)	₹3 L/yr - ₹6 L/yr 57% more
Suryoday Small Finance Bank Customer Service Officer Salary 0 - 6 years exp. (44 salaries)	₹1.9 L/yr - ₹4.8 L/yr 24% more
CSB Bank Customer Service Officer Salary 2 - 5 years exp. (8 salaries)	₹2.5 L/yr - ₹4 L/yr 27% more
NatWest Group Customer Service Officer Salary 1 - 11 years exp. (7 salaries)	₹3.1 L/yr - ₹5 L/yr 53% more
Standard Chartered Customer Service Officer Salary 2 - 5 years exp. (6 salaries)	₹1.9 L/yr - ₹4 L/yr 17% more

Customer Service Officer salary at ESAF Small Finance Bank ranges between ₹2 Lakhs to ₹3.4 Lakhs per year for employees with less than 1 year of experience to 4 years. Salary estimates are based on 13 latest salaries received from various employees of ESAF Small Finance Bank.

Latest annual salaries shared by ESAF Small Finance Bank Customer Service Officer

1d ago

₹2 Lakhs

2 months exp.

2w ago

₹3.2 Lakhs

1 year exp.

2w ago

₹3.3 Lakhs

1 year exp.

3w ago

₹2 Lakhs

3 years exp.

3w ago

₹2.9 Lakhs

1 year exp.

1mo ago

3 years exp.

1mo ago

1 year exp.

4mo ago

8 months exp.

4mo ago

3 years exp.

6mo ago

1 year exp.

Experience wise ESAF Small Finance Bank Customer Service Officer salaries

Last Updated: 5 Apr 2025

Experience	Avg Annual Salary
Fresher (AmbitionBox Estimate)	₹2.3 L/yr - ₹3 L/yr
1 year (5 salaries)	₹2.3 L/yr - ₹3.3 L/yr
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2 years (AmbitionBox Estimate)	₹2.4 L/yr - ₹3 L/yr
3 years (4 salaries)	₹2 L/yr - ₹3.4 L/yr
4 years (AmbitionBox Estimate)	₹2.4 L/yr - ₹3.1 L/yr

Similar Designation salaries in ESAF Small Finance Bank

Customer Service Manager Salary

(31 salaries)

₹2.5 L/yr - ₹5 L/yr

Customer Service Associate Salary

(AmbitionBox Estimate)

₹2 L/yr - ₹2.5 L/yr

Customer Service Executive Salary

(215 salaries)

₹1.2 L/yr - ₹3.5 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

₹2.3 L/yr - ₹2.9 L/yr

Customer Support Executive Salary

(4 salaries)

₹1.1 L/yr - ₹2.35 L/yr

Customer Relationship Manager Salary

(5 salaries)

₹1.45 L/yr - ₹3.8 L/yr

Senior Customer Service Executive Salary

(3 salaries)

₹2.4 L/yr - ₹3 L/yr

Sales Officer Salary

(245 salaries)

₹1.5 L/yr - ₹4 L/yr

Sales Executive Salary

(10 salaries)

₹1.8 L/yr - ₹3.5 L/yr

Branch Manager Salary

(354 salaries)

₹3.11 L/yr - ₹13.32 L/yr

Salary related reviews for ESAF Small Finance Bank

4.0

Rated by 10 employees for salary & benefits

Customer Service Executive in Kottayam

Full Time

Other Department

2.0

• posted on 12 Feb 2025

3.0

for Salary and Benefits

Likes

Salary were credited on preferred time

Dislikes

Firstly they said they will support us but lately it doesn't. The superiors gives us much pressure and also the mental health become worst. Poor customer dealings..during trainning they said like its a hybrid type work but its purely field work. And the working time they said that its 9-5 but we have to work from 8-8:30😂

Skill development - Poor

+4 more

Relationship Manager in Idukki

Full Time

Finance & Accounting Department

4.0

• posted on 31 Jan 2025

3.0

for Salary and Benefits

Likes

In our branch is like family,that is major likely factor to me

Skill development - Excellent

+2 more

Dislikes

Salary,Promotion and transfer My home is 50km far from my branch and I am Daily travelling here to my home and also some days branch close after 7.30pm, also I am not comfortable to this situation Employee satisfaction is a major factor

Customer Service Executive in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 18 Sep 2024

3.0

for Salary and Benefits

Likes

Good salary and benefits

Job security - Good

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS

Promotions - Poor

+3 more

Deputy Manager in Thrissur

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 05 Aug 2024

1.0

for Salary and Benefits

Likes

Work life balance. Approachable team leads and heads. Positive work environment. Decent opportunities.

Job security - Excellent

+2 more

Dislikes

...licies like this which will hamper your growth, learning and financial planning. Also they will not pay your performance bonus even if it is written on your offer letter, as they think its bank's discretion. Don't join ESAF save your money and career. My only suggestion to ESAF is change full HR and bring people who are experienced in HR.

Salary - Bad

+3 more

Branch Manager in Malappuram

Full Time

BFSI, Investments & Trading Department

5.0

• posted on 01 Oct 2023

2.0

for Salary and Benefits

Likes

Employee friendly, good working atmosphere compared with other banks.

Skill development - Good

+5 more

Dislikes

Have to improve staff benefits like Home loan rate, personal loans, consumer loan, staff yearly bonus system and outstation allowances also.

Salary - Poor

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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ESAF Small Finance Bank Customer Service Officer Salary FAQs

What is the salary of Customer Service Officer at ESAF Small Finance Bank ?

The average salary of a Customer Service Officer at ESAF Small Finance Bank in India typically ranges from ₹2.0 Lakhs to ₹3.4 Lakhs per year, depending on experience (from Fresher to 4 years).

The top 10% of Customer Service Officer at ESAF Small Finance Bank earn more than ₹3.4 Lakhs per year, and the top 1% earn over ₹3.4 Lakhs per year. Customer Service Officer Salaries at ESAF Small Finance Bank can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ ESAF Small Finance Bank employees in India.

What is the estimated take home salary of a Customer Service Officer at ESAF Small Finance Bank in India?

The estimated take-home salary of a Customer Service Officer at ESAF Small Finance Bank in India typically ranges from ₹18,482 to ₹20,168 per month. This is based on the average salary range of ₹2.0 Lakhs to ₹3.4 Lakhs per year for employees with experience ranging from Fresher to 4 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of ESAF Small Finance Bank. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than ESAF Small Finance Bank for Customer Service Officer in India?

DBS Bank	₹3.1 Lakhs to ₹9.0 Lakhs per year
SVC Co-Operative Bank	₹3.0 Lakhs to ₹6.0 Lakhs per year
NatWest Group	₹3.1 Lakhs to ₹5.0 Lakhs per year
CSB Bank	₹2.5 Lakhs to ₹4.0 Lakhs per year
Suryoday Small Finance Bank	₹1.9 Lakhs to ₹4.8 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by ESAF Small Finance Bank, depending on the role and experience level.

What is the salary of a Customer Service Officer in companies similar to ESAF Small Finance Bank in India?

The salary of a Customer Service Officer at companies similar to ESAF Small Finance Bank in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

AU Small Finance Bank	₹1.6 Lakhs to ₹4.8 Lakhs per year
Standard Chartered	₹1.9 Lakhs to ₹4.0 Lakhs per year
Equitas Small Finance Bank	₹1.2 Lakhs to ₹5.0 Lakhs per year
Fino Payments Bank	₹1.2 Lakhs to ₹3.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Officer at ESAF Small Finance Bank in India?

The salary growth for a Customer Service Officer at ESAF Small Finance Bank depends on factors such as experience, performance, and promotions. On average, a Customer Service Officer can expect the following growth trajectory at ESAF Small Finance Bank:

Experience	Average Salary Range
Fresher	₹2.3 Lakhs to ₹3.0 Lakhs per year
1 year	₹2.3 Lakhs to ₹3.3 Lakhs per year
2 years	₹2.4 Lakhs to ₹3.0 Lakhs per year
3 years	₹2.0 Lakhs to ₹3.4 Lakhs per year

and so on.

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ESAF Small Finance Bank Customer Service Officer Salaries by Location

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ESAF Small Finance Bank Customer Service Officer Salaries

ESAF Small Finance Bank Customer Service Officer salary in India ranges between ₹2 Lakhs to ₹3.4 Lakhs with an average annual salary of ₹. Salary estimates are based on 13 ESAF Small Finance Bank latest salaries received from various employees of ESAF Small Finance Bank.

ESAF Small Finance Bank Customer Service Officer salaries in India (Updated 2025)

Companies similar to ESAF Small Finance Bank for Customer Service Officer

Latest annual salaries shared by ESAF Small Finance Bank Customer Service Officer

Experience wise ESAF Small Finance Bank Customer Service Officer salaries

Similar Designation salaries in ESAF Small Finance Bank

Salary related reviews for ESAF Small Finance Bank

Customer Service Executive in Kottayam

Relationship Manager in Idukki

Customer Service Executive in Chennai

Deputy Manager in Thrissur

Branch Manager in Malappuram

ESAF Small Finance Bank Customer Service Officer Salary FAQs

Tell us how to improve this page.

ESAF Small Finance Bank Customer Service Officer Salaries by Location