ESAF Small Finance Bank Customer Service Associate Salaries by 2 Employees (Updated 2025)

1 - 2 years exp.

₹2 Lakhs - ₹2.6 Lakhs

Low Confidence

Avg. annual salary (AmbitionBox Estimate)

Monthly In-hand Salary

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Salaries in different departments

Customer Success, Service & Operations Customer Service Associate Salary 2 years exp. (AmbitionBox Estimate)	₹2.3 L/yr - ₹2.8 L/yr
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Marketing & Communication Customer Service Associate Salary 1 year exp. (AmbitionBox Estimate)	₹1.8 L/yr - ₹2.2 L/yr

Last Updated: 25 Feb 2025

Companies similar to ESAF Small Finance Bank for Customer Service Associate

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Barclays Customer Service Associate Salary 2 - 7 years exp. (25 salaries)	₹3.2 L/yr - ₹8.3 L/yr 148% more
Karnataka Bank Customer Service Associate Salary 0 - 4 years exp. (24 salaries)	₹4.2 L/yr - ₹7.2 L/yr 182% more
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DCB Bank Customer Service Associate Salary 0 - 7 years exp. (20 salaries)	₹2.2 L/yr - ₹3.5 L/yr 26% more
NatWest Group Customer Service Associate Salary 0 - 5 years exp. (19 salaries)	₹3.3 L/yr - ₹6 L/yr 117% more
Equitas Small Finance Bank Customer Service Associate Salary 2 - 7 years exp. (7 salaries)	₹3 L/yr - ₹4.5 L/yr 55% more
Karur Vysya Bank Customer Service Associate Salary 1 - 10 years exp. (7 salaries)	₹2.5 L/yr - ₹10.5 L/yr 169% more
AU Small Finance Bank Customer Service Associate Salary 0 - 6 years exp. (6 salaries)	₹2 L/yr - ₹3.5 L/yr 21% more
CSB Bank Customer Service Associate Salary 1 year exp. (4 salaries)	₹2.8 L/yr - ₹3.8 L/yr 51% more
Fino Payments Bank Customer Service Associate Salary 0 - 3 years exp. (4 salaries)	₹1.5 L/yr - ₹2 L/yr 26% less
NatWest Markets Customer Service Associate Salary 1 - 2 years exp. (4 salaries)	₹3.3 L/yr - ₹3.5 L/yr 49% more
SVC Co-Operative Bank Customer Service Associate Salary 16 - 20 years exp. (4 salaries)	₹5.6 L/yr - ₹6.3 L/yr 163% more
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Customer Service Associate salary at ESAF Small Finance Bank ranges between ₹2 Lakhs to ₹2.6 Lakhs per year for employees with experience between 1 year to 2 years. Salary estimates are based on 2 latest salaries received from various employees of ESAF Small Finance Bank.

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Salary related reviews for ESAF Small Finance Bank

3.0

Rated by 1 employees for salary & benefits

Customer Service Executive in Kottayam

Full Time

Other Department

2.0

• posted on 12 Feb 2025

3.0

for Salary and Benefits

Likes

Salary were credited on preferred time

Dislikes

Firstly they said they will support us but lately it doesn't. The superiors gives us much pressure and also the mental health become worst. Poor customer dealings..during trainning they said like its a hybrid type work but its purely field work. And the working time they said that its 9-5 but we have to work from 8-8:30😂

Skill development - Poor

+4 more

Relationship Manager in Idukki

Full Time

Finance & Accounting Department

4.0

• posted on 31 Jan 2025

3.0

for Salary and Benefits

Likes

In our branch is like family,that is major likely factor to me

Skill development - Excellent

+2 more

Dislikes

Salary,Promotion and transfer My home is 50km far from my branch and I am Daily travelling here to my home and also some days branch close after 7.30pm, also I am not comfortable to this situation Employee satisfaction is a major factor

Customer Service Executive in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 18 Sep 2024

3.0

for Salary and Benefits

Likes

Good salary and benefits

Job security - Good

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS

Promotions - Poor

+3 more

Deputy Manager in Thrissur

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 05 Aug 2024

1.0

for Salary and Benefits

Likes

Work life balance. Approachable team leads and heads. Positive work environment. Decent opportunities.

Job security - Excellent

+2 more

Dislikes

...licies like this which will hamper your growth, learning and financial planning. Also they will not pay your performance bonus even if it is written on your offer letter, as they think its bank's discretion. Don't join ESAF save your money and career. My only suggestion to ESAF is change full HR and bring people who are experienced in HR.

Salary - Bad

+3 more

Branch Manager in Malappuram

Full Time

BFSI, Investments & Trading Department

5.0

• posted on 01 Oct 2023

2.0

for Salary and Benefits

Likes

Employee friendly, good working atmosphere compared with other banks.

Skill development - Good

+5 more

Dislikes

Have to improve staff benefits like Home loan rate, personal loans, consumer loan, staff yearly bonus system and outstation allowances also.

Salary - Poor

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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ESAF Small Finance Bank Customer Service Associate Salary FAQs

How the salary growth look like for a Customer Service Associate at ESAF Small Finance Bank in India?

The salary growth for a Customer Service Associate at ESAF Small Finance Bank depends on factors such as experience, performance, and promotions. On average, a Customer Service Associate can expect the following growth trajectory at ESAF Small Finance Bank:

Experience	Average Salary Range
1 year	₹1.8 Lakhs to ₹2.3 Lakhs per year
2 years	₹2.3 Lakhs to ₹2.9 Lakhs per year

and so on.

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ESAF Small Finance Bank Customer Service Associate Salaries

ESAF Small Finance Bank Customer Service Associate salary in India ranges between ₹2 Lakhs to ₹2.6 Lakhs. This is an estimate based on latest salaries received from employees of ESAF Small Finance Bank.