Ecom Express Mumbai Customer Service Manager Salaries by 4 Employees

6 - 17 years exp.

₹3.2 Lakhs - ₹12.1 Lakhs

Avg. annual salary

Monthly In-hand Salary

46% more than the average Customer Service Manager Salary in Logistics Companies for 6 - 17 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 6 - 10 years exp. (AmbitionBox Estimate)	₹3.2 L/yr - ₹10 L/yr
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Procurement & Supply Chain Customer Service Manager Salary 10 - 17 years exp. (AmbitionBox Estimate)	₹5 L/yr - ₹12.1 L/yr

Last Updated: 16 Mar 2023

Companies similar to Ecom Express for Customer Service Manager in Mumbai

Ecom Express Customer Service Manager Salary

6 - 17 years exp. (4 salaries)

₹3.2 L/yr - ₹12.1 L/yr

Company name	Avg Annual Salary	Open Jobs
FedEx Express Customer Service Manager Salary 8 - 18 years exp. (5 salaries)	₹4 L/yr - ₹22 L/yr 69% more
Blue Dart Express Customer Service Manager Salary 17 - 23 years exp. (4 salaries)	₹11.8 L/yr - ₹15.5 L/yr 76% more
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Expeditors International Customer Service Manager Salary 10 - 12 years exp. (3 salaries)	₹18.9 L/yr - ₹24.2 L/yr 164% more
Maersk Customer Service Manager Salary 12 - 23 years exp. (3 salaries)	₹24.5 L/yr - ₹50 L/yr 297% more
ICICI Lombard General Insurance Company Customer Service Manager Salary 0 - 12 years exp. (79 salaries)	₹2.3 L/yr - ₹9 L/yr 38% less	1 job opening

Customer Service Manager salary at Ecom Express ranges between ₹3.2 Lakhs to ₹12.1 Lakhs per year for employees with experience between 6 years to 17 years. Salary estimates are based on 4 latest salaries received from various employees of Ecom Express.

Experience wise Ecom Express Customer Service Manager salaries in Mumbai

Last Updated: 16 Mar 2023

Experience	Avg Annual Salary
6 years (AmbitionBox Estimate)	₹6.1 L/yr - ₹7.8 L/yr
7 years (AmbitionBox Estimate)	₹6.4 L/yr - ₹8.1 L/yr
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8 years (AmbitionBox Estimate)	₹6.6 L/yr - ₹8.5 L/yr
9 years (AmbitionBox Estimate)	₹6.9 L/yr - ₹8.8 L/yr
10 years (AmbitionBox Estimate)	₹7.2 L/yr - ₹9.1 L/yr
11 years (AmbitionBox Estimate)	₹7.4 L/yr - ₹9.5 L/yr
12 years (AmbitionBox Estimate)	₹7.7 L/yr - ₹9.8 L/yr
13 years (AmbitionBox Estimate)	₹8 L/yr - ₹10.2 L/yr
14 years (AmbitionBox Estimate)	₹8.2 L/yr - ₹10.5 L/yr
15+ years (AmbitionBox Estimate)	₹8.9 L/yr - ₹11.4 L/yr

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Similar Designation salaries in Ecom Express

Deputy Manager Salary

(8 salaries)

₹6.5 L/yr - ₹9 L/yr

Customer Service Executive Salary

(3 salaries)

₹3 L/yr - ₹3.5 L/yr

Top skills at Ecom Express for Customer Service Manager

Beverage RAID Software Support OEM Product Engineering iprocess Customer Service Key Account Management Sales Support CRM csr Customer Service client servicing Key Account Management Customer Retention

Salary related reviews for Ecom Express

Senior Associate in Gurgaon / Gurugram

Full Time

Other Department

2.0

• posted on 07 Mar 2025

2.0

for Salary and Benefits

Likes

Junior level is good, it is fun to work with them. He understands that coordinators do the place in Ecom Express

Dislikes

Top management listens to people who used to give floor news to others, even if someone was right, he would prove the right to be wrong No, there is promotion at the right time and do not make an increase, if you talk to HR, then talk to your manager, the manager does not answer any answer, then puts it in the PIP

Salary - Poor

+2 more

Branch Manager in Cheyyar

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 07 Feb 2025

1.0

for Salary and Benefits

Likes

On time salary

Dislikes

Very low salary for DCM staff, iam working in 10 years but take home salary 23000 /- only. .. Note. My emp code is 23141 Hr removed the system without priyor information... HO pls consider about that

Salary - Bad

+3 more

Customer Service Associate in Gorantla

Full Time

Other Department

4.0

• posted on 07 Dec 2022

2.0

for Salary and Benefits

Likes

i would like to inform about Ecom express salary is very low but insentives good . NO growth to this job , No work life balance. team support is good.

Promotions - Good

+1 more

Dislikes

highly work presser on head officers , no timings , no holidays , unlimited working hovers.

Salary - Poor

+1 more

Senior Associate in Vijayawada

Full Time

Engineering - Software & QA Department

4.0

• posted on 30 Dec 2020

3.0

for Salary and Benefits

Likes

Good work environment but culture is not good.not proper time maintenance company and salary is not pay current time very late cuttings

Skill development - Good

Dislikes

There is a lot of politics and management is doesn't clear salary problems

HUB Incharge in Panipat

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 01 Jan 2025

3.0

for Salary and Benefits

Likes

without any reason they deduct the salary of the delivery boys and after sending the mail it is found out that it was deducted by mistake from finance team and they get it refunded and this is their process every month.

Dislikes

Well, there is nothing good in the culture here

Skill development - Poor

+5 more

see more salary related reviews

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Top trending discussions

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Ecom Express Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Ecom Express in Mumbai?

The average salary of a Customer Service Manager at Ecom Express in Mumbai typically ranges from ₹3.2 Lakhs to ₹12.1 Lakhs per year, depending on experience (from 6 years to 17 years).

The top 10% of Customer Service Manager in Mumbai at Ecom Express earn more than ₹12.1 Lakhs per year, and the top 1% earn over ₹12.1 Lakhs per year. Customer Service Manager Salaries at Ecom Express can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Ecom Express employees in India.

What is the estimated take home salary of a Customer Service Manager at Ecom Express in Mumbai?

The estimated take-home salary of a Customer Service Manager at Ecom Express in Mumbai typically ranges from ₹58,722 to ₹60,203 per month. This is based on the average salary range of ₹3.2 Lakhs to ₹12.1 Lakhs per year for employees with experience ranging from 6 years to 17 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Ecom Express. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Manager at Ecom Express in Mumbai?

To be a Customer Service Manager at Ecom Express in Mumbai, the key skills required include:

- Beverage
- RAID
- Software Support
- OEM
- Product Engineering

These skills are highly valued at Ecom Express and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Ecom Express for Customer Service Manager in India?

Maersk	₹24.5 Lakhs to ₹50.0 Lakhs per year
Expeditors International	₹18.9 Lakhs to ₹24.2 Lakhs per year
Blue Dart Express	₹11.8 Lakhs to ₹15.5 Lakhs per year
FedEx Express	₹4.0 Lakhs to ₹22.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Ecom Express, depending on the role and experience level.

What is the salary of a Customer Service Manager in companies similar to Ecom Express in Mumbai?

The salary of a Customer Service Manager at companies similar to Ecom Express in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

ICICI Lombard General Insurance Company

₹2.3 Lakhs to ₹9.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Manager at Ecom Express in Mumbai?

The salary growth for a Customer Service Manager at Ecom Express in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager in Mumbai can expect the following growth trajectory at Ecom Express:

Experience	Average Salary Range
6 years	₹6.1 Lakhs to ₹7.8 Lakhs per year
7 years	₹6.4 Lakhs to ₹8.1 Lakhs per year
8 years	₹6.6 Lakhs to ₹8.5 Lakhs per year
9 years	₹6.9 Lakhs to ₹8.8 Lakhs per year

and so on.

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Ecom Express Customer Service Manager Salaries in Mumbai

Ecom Express Customer Service Manager salary in Mumbai ranges between ₹3.2 Lakhs to ₹12.1 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 Ecom Express latest salaries received from various employees of Ecom Express.