e-GMAT Customer Service Manager salaries in India

Likes

1. Customer Obsession 2. Mission to be the best in the business 3. Deep appreciation for ambition (within the company or outside). 4. Great Pay if you are in the initial phase of your career 5. Respect for personal space/life (not once in my entire tenure was I told that I can't take leave) 6. Good enough work life balance. However, if you're in Sales, support or in subject matter team, you'll be required (forced) to work on weekends, but they'll pay for it. Although the OT amount can change as per their mood.

Dislikes

..., irrespective of their ability to do the job. 7. Cofounders can be vindictive. If you're in their good books, they'll shower you with good pay and authority, if not, they'll make your life a living hell. You can reach out to ex employees who left in 21-22, and ask them why they left. 8. There is no HR (not sure whether this has changed in the last 6 month or not), so they operate like a typical 'lala' company. Cofounders mainpulate stock price as per their liking, so if you thought that the ESOPs have any value, then the joke's on you my friend! 9. Money is good only for the fresheres. If you're thinking to stay long term, you might not get as per market standard. 10. They'll change compnesation structure on the fly. So have them put everything in writing, including the OT structure.

Likes

The work life balance is good. The senior management tries to create a no pressure environment.

Dislikes

Compensation and bonus pay is not at par with other organizations. Also no benefits or facilities available.

Likes

e-GMAT gave 1-year work from home to each and every indivisible. They provided all the necessary stuff to home so that, working efficiency does not decrease.

Dislikes

In the COVID situation where all e-learning companies are providing extra bonuses and perks. to there employees. As e-learning is the only industry that got a boom in this situation. e-GMAT decided to hold the extra benefit (Bonus, appraisals, etc.).

Likes

If you are an ambitious and workaholic person, you can get opportunities. But first, you will have to work on certain projects in your time and show your mettle then the company will give you projects. We also have flexible working hours.

Dislikes

There is no process in the company. C-suite managers mostly do meetings at the night. Project timelines are badly managed.